What are the responsibilities and job description for the Training and Quality Specialist position at Procare HR?
Start a new career as a Training and Quality Specialist with Procare HR!
At Procare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.
Why choose Procare HR?
- Salary is $65,000 - $75,000/year | Credit given for experience
- Great Benefits Available
How you will make an impact:
The Training and Quality Specialist will have an unwavering commitment to exceptional customer service. This role will be charged with developing and maintaining a Quality Assurance and Training program that not only safeguards service quality but also fosters a culture in which all employees are actively engaged. The ideal candidate is an organized, methodical professional who has the experience necessary to take our Employee Resource team to the next level in accuracy, delivery, and service.Schedule: This is a hybrid position, Monday - Friday from 8am - 5pm CST with a minimum of 2 days in the office per week after a 90-day period sign off. Holidays and weekends are occasionally required due to client volume.
What You Bring:
- Associate degree in business, human resources, or equivalent work experience
- Minimum of 5 years of experience in adult learning and development, training and/or quality fields with a customer service focus
- Minimum of 2 years of experience in both training and call center quality, preferred
Benefits Available:
- Health insurance with company paid premium for employee only coverage
- FSA and HSA options available
- Company paid dental insurance for employee only coverage
- Company paid life insurance
- Company paid short- and long-term disability insurance
- A 401K plan with company match and safe harbor contribution
- Paid Time Off
- Additional ancillary benefits including Vision, Critical Illness, Voluntary Life/AD&D, and Accident
Salary : $65,000 - $75,000