What are the responsibilities and job description for the Customer Service Representative position at Procare Home Medical?
Make a difference in the lives of patients every day!
ProCare Home Medical is growing and looking for a Customer Service Representative (CSR) to join our team. In this vital role, you'll be the first point of contact for our patients, caregivers, and referral sources -- helping them get the medical equipment, supplies, and support they need with care and accuracy.
If you're organized, compassionate, and thrive in a fast-paced healthcare environment, we'd love to meet you.
What You'll Do
As a CSR, you'll handle a variety of responsibilities that keep our patients' care running smoothly;
- Greet and assist customers in person, over the phone, or via the web.
- Process patient orders quickly, accurately, and according to policy.
- Verify insurance coverage and complete necessary documentation.
- Enter and maintain patient and referral source information in computer systems.
- Coordinate deliveries, set-ups, and follow-ups for home medical equipment.
- Respond to customer inquiries and resolve issues with professionalism and empathy.
- Support retail sales, intake, and inventory coordination.
- Maintain compliance with HIPAA, Medicare, and all company standards.
What You Bring
- High School Diploma or equivalent (required).
- Excellent customer service and phone skills (required).
- 2 years of HME/DME experience and knowledge of medical terminology (preferred).
- Proficient data entry skills; able to type 40 wpm and use 10-key by touch (preferred).
- Strong multitasking, organization, and problem-solving abilities.
- Ability to think quickly, stay calm under pressure and provide outstanding service.
Physical & Mental Requirements
- Regularly work at a computer, phone, or front counter.
- Lift/move up to 25 lbs regularly (up to 55 lbs occasionally).
- Excellent attention to detail and fin motor dexterity.
- Ability to focus, calculate figures, and handle sensitive information and confidentiality.
Why You'll Love Working at ProCare
- Competitive pay (DOE).
- Comprehensive medical, dental, and vision insurance.
- Life insurance, paid holidays, and PTO.
- Supportive, team oriented environment.
- Opportunities for growth and cross-training.
Join a team that take pride in helping people breathe easier, move better, and live healthier. Apply today and be the welcoming voice of ProCare Home Medical!
Salary : $18 - $22