What are the responsibilities and job description for the Technical Delivery Manager position at PROCAL TECHNOLOGIES?
Position: Technical Service Delivery Manager
Location: Onsite – San Jose, CA
Experience: 12 Years
Skills: Hadoop, BigQuery, AI/ML, Cloud Platforms, Team Management (Onshore/Offshore)
We are seeking a highly skilled Technical Service Delivery Manager with strong hands-on experience in Hadoop, Google BigQuery, and knowledge of AI/ML technologies. This role requires a seasoned leader capable of managing large-scale data platforms, ensuring seamless service delivery, and coordinating with onshore and offshore teams to meet client expectations and business goals.
Key Responsibilities
Service Delivery & Operations
- Oversee end-to-end technical service delivery for data platforms built on Hadoop, BigQuery, and cloud ecosystems.
- Ensure high availability, scalability, and performance of data pipelines and data warehouse environments.
- Monitor SLAs, KPIs, service metrics, and proactively drive issue resolution.
- Manage change, incident, and problem management processes following ITIL best practices.
Technical Leadership
- Provide hands-on technical guidance in Hadoop ecosystem components (HDFS, Hive, Spark, Yarn, Oozie, Kafka).
- Lead optimization of BigQuery environments including performance tuning, cost optimization, and data modeling.
- Work closely with engineering teams to integrate AI/ML models into data pipelines and operational platforms.
- Drive automation and efficiency improvements using modern DevOps and cloud-native tools.
Team & Stakeholder Management
- Lead and mentor both onshore and offshore teams, including data engineers, analysts, and support engineers.
- Coordinate resource allocation, workload distribution, and shift planning for 24/7 or follow-the-sun operations.
- Collaborate with cross-functional teams—architecture, product, QA, and cloud operations—to ensure seamless project execution.
- Maintain strong customer relationships and act as the primary point of escalation for clients.
Project & Delivery Management
- Drive project planning, delivery roadmaps, and release management activities.
- Conduct risk assessments and implement mitigation strategies.
- Prepare and present weekly/monthly status reports to stakeholders and senior management.
- Ensure adherence to compliance, governance, and security standards.
Required Skills & Qualifications
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- 12 years of experience in data engineering, big data technologies, or service delivery roles.
- Strong hands-on expertise in the Hadoop ecosystem (Hive, Spark, HDFS, Kafka, Oozie).
- Practical experience with Google BigQuery, including SQL, optimization, and cost management.
- Working knowledge of AI/ML concepts, model integration, and cloud-based ML tools.
- Proven experience managing onshore and offshore teams in a delivery environment.
- Strong analytical, problem-solving, and communication skills.
- Experience with cloud platforms (GCP, AWS, or Azure) and DevOps tools preferred.
- ITIL certification is a plus.