Account Resolution Specialist

Description

Probo Medical is a diagnostic imaging sales and service provider that delivers high-quality, affordable healthcare products and services to medical practices around the world. With locations that span across the US, Canada, the UK and parts of Europe, we’ve made it our mission to increase access to healthcare services for patients worldwide. We believe that it starts with reducing healthcare costs and empowering medical professionals to make smarter decisions for their healthcare business. As employees of Probo Medical, we focus on building quality relationships with customers, by empowering our teams to solve problems together and creating long-lasting relationships with our customers. If you have a passion for healthcare and share our common goal to help increase patient access to affordable, high-quality products and services, we encourage you to apply!

This position is responsible for the collection of outstanding accounts receivable from the existing client base and other aspects of collections such as but not limited to resolving customer billing problems and analysis of client refund requests and credits. This individual will be working closely with customers as well as the internal sales and service departments.

Essential Duties And Responsibilities

• Recover delinquent receivables on commercial accounts by communicating with customers via telephone and approved written correspondence.
• Provide customer service regarding collection issues, analysis of refunds and credits, resolve client discrepancies and short payments.
• Responsible for monitoring and maintaining assigned accounts including customers calls, analysis of account adjustments and small balance write-offs, creation and analysis of credit memos and customer reconciliations.
• Identify issues attributing to account delinquency and discuss them with management.
• Electronically record thorough, efficient, and accurate account updates on all files.
• Maintain and strengthen relationships with existing customers.
• Enlist the efforts of sales, service, and senior management when necessary to accelerate the collections process.
• Perform other duties as assigned.
• Observe and promote Company standards and policies on safety, quality, and productivity.
  
  

Primary job responsibilities are those which an employee must be able to perform with or without accommodation. The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job. Probo Medical reserves the right to revise the job description as well as require that other duties be performed as needed.

Requirements

Required Education and Experience:

• High School diploma or equivalent
• 3 years’ experience in credit and account resolution, or other relevant experience
• Five years or more experience in consumer or commercial collections.
• Previous collections or call-center experience is a must.
• Proficiency in Microsoft Word and Excel and working proficiency with other relevant software applications.
• Ability to work independently within a self-directed environment and to successfully multi-task.
• Demonstrated high attention to detail.
• Effective time management, prioritization and organizational skills.
• Demonstrated effective problem-solving skills.
• Demonstrated personal accountability skills.
• Familiarity in handling a large volume of accounts.
• Strong organizational & analytical skills.
• Excellent interpersonal and communication skills.
• Preferred Education and Experience:
• Associate's degree preferred but not required
  
  

Travel Requirements

• The position requires little or no travel (less than 10% of the time.)
  
  

WORK ENVIRONMENT

The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Monitor the typical office safety and environmental conditions within the designated facility and report deficient conditions if needed in accordance with the PROBO Safety Manual.
  
  

The physical and mental requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Use of both hands and fingers with dexterity.
• Must be able to work in a seated position while using a computer for 8hrs/days.