What are the responsibilities and job description for the Care Coordinator (Medical Receptionist/PSR) position at ProActive Physical Therapy Specialists?
Overview
ProActive Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Sandy team!
At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.
What we offer:
Responsibilities
ProActive Physical Therapy Specialists, a member of the Confluent Health family, is looking for a Full Time Front Desk Medical Receptionist to join our Sandy team!
At Confluent Health and our family of affiliated brands, Care Coordinators are the heartbeat of the clinic. They are the first voice a patient hears and the first face they see. You set the tone for the entire patient experience: organized, warm, and professional from the very first call through every visit. This is a fast-paced, multi-tasking role where no two days look the same, and where your ability to stay calm, follow through, and take ownership makes a direct impact on patients and the clinical team.
What we offer:
- Health, Dental, and Vision Insurance
- Paid Time Off
- Family Building and Parental Leave Benefits
- 401(k) with employer matching up to 4%
- Structured onboarding with a 30/60/90-day development plan and ongoing support from clinic leadership
- Clear growth pathways; many of our front desk team members have advanced into clinic management,
- A collaborative team culture where no one is left on an island; you'll have access to leadership and a built-in
Responsibilities
- Create a welcoming, professional first impression for patients, visitors, and referral sources
- Manage front desk operations including patient check-in, check-out, scheduling, insurance
- Review, schedule, and follow up on incoming referrals by gathering information, creating or updating patient
- Keep patient flow and schedules moving by confirming appointments, working waitlists, filling
- Collect copays, balances, and other patient payments accurately and professionally, including basic
- Protect patient privacy and uphold HIPAA standards in all front desk interactions and documentation
- High School Diploma or GED required
- 1 year of experience in a customer-facing or patient-facing role, this could include retail, hospitality, call center, medical reception, or any setting where you regularly interacted with the public in person or over the phone
- Demonstrated ability to manage multiple tasks at once while staying organized and detail-oriented
- Comfortable and confident communicating on the phone, including handling upset or frustrated callers with patience and professionalism
- Basic computer proficiency: comfortable learning new systems, navigating scheduling software, sending emails, and working in spreadsheets
- No prior medical experience required — we provide comprehensive training including EMR navigation, insurance fundamentals, scheduling workflows, and phone etiquette
- Pay Range: $19-$21/HR
Salary : $19 - $21