What are the responsibilities and job description for the Inventory Control and Customer Advocate position at ProAct?
Overview:
Responsibilities:
$16.00 - 18.15 an hour
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
Job Summary: Responsible for greeting and assisting customers in locating merchandise and deterring theft at the entrance and exit doors while ensuring total customer satisfaction.
Job Duties:
- Greet each customer entering the store and aid customers by locating requested merchandise.
- React and conduct recoveries of merchandise from potential shoplifters by following company policy with customer service techniques.
- Assist management personnel in accurately completing incident reports when shoplifting incidents occur or when a recovery has occurred.
- Assist store personnel with exceptional customer service and aid in the deterrence of theft.
- Timely and efficient communication to Management or Supervisor on all incidents.
- Respond to all EAS activations, accurately complete the EAS Alarm Activity Log and communicate all FTD’s to Management or Supervisor.
- Follow proper procedures for store opening on testing of EAS Alarm system to ensure equipment is working properly.
- Request additional help as needed to maintain appropriate customer service levels or when suspicious activity occurs.
- Implement, Replenish and Maintain all EAS equipment in adherence to the EAS Program.
- Conduct EAS tagging and EAS equipment usage compliance on store specific or company driven EAS compliance items.
- Perform general housekeeping on the public view monitors and ensuring equipment is working properly.
- Assist with inventory management by communicating potential losses of merchandise to Management.
- Responsible for completing all mandatory and regulatory training programs
- Perform other duties as assigned
Education:
- Minimum: High School Diploma (or currently enrolled in) or GED
Experience:
- Preferred: 0-2 years previous experience in related position
Special Conditions of Employment:
- Drug test
- Initial and continuous exclusion and sanction/disciplinary monitoring
- Any and all additional eligibility requirements based on the specific position
Compensation:
$16.00 - 18.15 an hour
The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience and education.
KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state and federal regulations as it pertains to minimum wage requirements.
Salary : $16 - $18