Service Desk - Portsmouth

ETAS Inc. has upcoming opportunity for Service Desk - Portsmouth (Direct Hire) position at our office in Portsmouth, OH.

Enterprise Technical Assistance Services, Inc. (ETAS), is a wholly owned subsidiary of Professional Project Services, Inc (Pro2Serve). ETAS was formed and dedicated to support the Department of Energy (DOE) Portsmouth/Paducah Project Office (PPPO) with technical and management services contributing to the safe and cost-effective implementation of the “One PPPO” mission.

The parent company, Pro2Serve, is a nationally recognized environmental, technical, and engineering services firm dedicated to providing critical environmental management services to reduce the Nation’s environmental liabilities and infrastructure engineering services in support of our Nation’s security. We support the energy, defense, and science markets through responsive, cost-effective execution of critical environmental, facilities and infrastructure, and nuclear defense and nonproliferation projects.

Job Description

The qualified candidate will work with a team of support staff to resolve end-user phone, chat, and email requests for computer-related issues including operating system, application, system, device configuration, and performance issues. The service desk administration team also advises users on techniques and actions to avoid common issues in the future, where applicable, and provides documentation in the form of internal ticket-system documentation and Knowledge Base articles to assist with troubleshooting efforts in the future on similar trouble calls.

Job Requirements

Bachelor’s degree in computer science or IT from an accredited university and five years’ experience or ten years’ experience with network and server administration

Experience providing maintenance and operation of the computer system and network through installation of new hardware and software on servers and network wide

Knowledge of troubleshooting of systems

Experience in administration of shared resources

Experience supporting MDM device management systems

Experience providing Horizon view support

Experience in Exchange management and Backup management

Experience software compatibility testing

Knowledge of networking, Microsoft platforms, Linux and Cisco equipment

Ability to obtain and maintain a Homeland Security Presidential Directive (HSPD-12)

Preferred Qualifications:

VMware Certifications

Microsoft Certifications

Cisco Certifications

Experience in IT inventory management / inventory tracking

Experience imaging new computers and managing PC images via SCCM or equivalent tool.

Duration:
Direct Hire

Federal Government Clearance:

This position may require the ability to obtain a government clearance. This position may require reviews and test for absence of any illegal drugs along with a background investigation by the Federal government in order to obtain an access authorization prior to employment, and may require subsequent reinvestigations may be required.

EEO Employer:

Affirmative Action Employer—M/F/Vet/Disab/LGBT

Benefits

E-TAS benefits package has carefully designed to meet the needs of our employees and their families.

These benefits include:

• Major Medical Plan with Prescription Card, Dental Plan, Vision, and Disability Insurance
• Retirement Plan 401(k)
• Employee Stock Ownership Program (ESOP)
• Comprehensive Leave
• Holidays

Pay Rate:
Please submit salary or hourly rate requirements along with resume or in a cover letter.

Job location:

Portsmouth, OH area