What are the responsibilities and job description for the Operations Manager position at Pro-Tek Electrical & Lighting, Inc?
OPERATIONS MANAGER – ELECTRICAL CONTRACTING- Electrical industry experience required
Location: Orange, CA
Company: Pro-Tek Electrical & Lighting, Inc
Employment Type: Full-Time
About Us
Pro-Tek Electrical & Lighting is a growing electrical contracting company specializing in commercial,HOA, and property management electrical services. We are seeking an experienced Operations Manager with a strong electrical industry background to oversee daily operations, scheduling, field productivity, and customer service.
Position Summary
The Operations Manager will be responsible for coordinating field operations, managing technician schedules, overseeing project workflow, and ensuring exceptional customer service. The ideal candidate has experience in the electrical industry, understands dispatching and scheduling, and is proficient with ServiceTitan or similar field service management software.
Key Responsibilities
- Manage daily operations of electrical service and project departments.
- Coordinate and optimize technician schedules using ServiceTitan.
- Dispatch technicians efficiently to maximize productivity and profitability.
- Monitor job progress, technician performance, and project timelines.
- Work closely with customers, property managers, vendors, and field personnel.
- Review work orders, proposals, and job costing for accuracy.
- Assist with staffing, hiring, training, and employee development.
- Ensure compliance with company policies, safety standards, and industry regulations.
- Analyze operational metrics and implement process improvements.
- Support business growth through effective planning and resource management.
Qualifications
- Minimum 3-5 years of management experience in the electrical contracting industry.
- Strong understanding of electrical service operations and scheduling.
- Experience using ServiceTitan is highly preferred.
- Excellent organizational and time-management skills.
- Strong leadership and team management abilities.
- Ability to prioritize multiple projects and service calls simultaneously.
- Proficiency with Microsoft Office and scheduling software.
- Excellent communication and customer service skills.
Preferred Experience
- Electrical contractor, service manager, dispatcher, or operations management background.
- Experience managing service technicians and project crews.
- Knowledge of HOA, commercial, and residential electrical operations.
- Familiarity with estimating, job costing, and performance metrics.
Compensation & Benefits
- Competitive salary based on experience.
- Performance bonuses available.
- Paid vacation and holidays.
- Opportunities for advancement within a growing company.
How to Apply
Please submit your resume along with a brief summary of your electrical industry experience and ServiceTitan knowledge. Qualified candidates will be contacted for an interview.
- Join a company that values leadership, accountability, customer service, and operational excellence..