Scheduling Coordinator/Dispatcher

Scheduling Coordinator - HVACPro-Tech Air Conditioning and HeatingSanta Fe, NMAre you a detail-oriented, customer-service-driven professional who excels at managing schedules and keeping operations running smoothly in a busy environment?Pro-Tech Air Conditioning and Heating is looking for a Scheduling Coordinator to join our team. In this important office-based role, you'll support our service technicians and help ensure our customers receive timely, professional care. This is an excellent opportunity for someone with dispatching or strong customer service experience seeking a stable Monday-Friday position with competitive pay and meaningful impact.What You'll Earn$20.00 to $26.00 per hour, based on experienceHealth benefitsPaid holidays and paid vacationA supportive, family-oriented local company that appreciates its team membersScheduleMonday - Friday, 7:30 AM - 4:30 PM (Some overtime may be required during peak seasons)What You'll DoCoordinate daily technician schedules and dispatch them effectively throughout the dayBook service appointments, schedule follow-ups, and communicate clearly with customersDeliver outstanding customer support by answering questions and resolving concerns promptlyKeep accurate records and update customer information in our service systemCollaborate with technicians and leadership to maintain smooth daily operationsPrioritize tasks and solve problems quickly in a dynamic, fast-paced settingWhat You Need3 years of dispatching, scheduling, or customer service experienceExcellent verbal and written communication skillsStrong computer and data entry abilities (proficiency in Word, Excel, and Outlook)Ability to juggle multiple priorities while staying organized and focusedGood knowledge of the Santa Fe area or strong navigation skillsProfessional phone demeanor and experience with multi-line phone systemsMechanical aptitude or prior HVAC industry knowledge (preferred)Familiarity with dispatch software (experience with FieldEdge is a strong plus)Bilingual (English/Spanish) is a plusIf you're a dependable, organized team player who enjoys making a difference through strong coordination and customer service, we'd love to have you on our team.This is a great chance to build a long-term career with a respected local HVAC company that values its employees.Apply today - we're ready to connect with motivated candidates looking to grow with us.NO PHONE CALLS OR WALK-IN INQUIRIES. All applications must be submitted online.