What are the responsibilities and job description for the Customer Service Representative position at Pro-Tech Air Conditioning & Heating?
Customer Service Representative
Pro-Tech Air Conditioning and Heating, a locally owned and operated company, has been serving Santa Fe and the surrounding areas since 2008. We pride ourselves on our outstanding, prompt, and reliable services that will meet the unique heating and air conditioning needs of any family, individual, or business.
Position Summary: In this role you will be working with our technicians managing their daily schedules, setting appointments, and offering services and products. You will also be responsible for providing any helpful information to our customers, answering questions, and responding to any complaints. You will be the front line of support for clients and customers to ensure that the customers are satisfied with products, services, and features. This is a fast-paced position requiring strong communication skills (verbal and written), solid computer skills, and the ability to self-manage while meeting performance expectations.
Pay: up to $26 per hour - depending on experience
Hours: Monday - Friday 7:30am - 4:30pm, some overtime may be required
Required Qualifications:
- 3 years of experience working in dispatching or customer service role
- Bilingual preferred but not required
- Geographical knowledge of service area or map reading skills
- Operate a multi-line phone system
- Strong data entry skills
- Ability to multi-task
- Highly organized and able to work independently
- Excellent customer service skills
- Exceptional written and verbal communication
- Knowledge with dispatch software - FieldEdge preferred
- Mechanical Aptitude and/or knowledge of HVAC Industry
- Proficient in Word, Excel, Outlook
- Data management skills
- Goal-directed
- Problem-solving ability
**NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***
Salary : $26