Call Center Specialist

Pro Recovery Solutions, LLC is looking for a full-time Call Center/Internal Marketing Specialist to join our team! This position assists the Director of Business Development and Clinical Directors with any administrative, call center, admissions, CMR database, commercial insurance, and pre-admission client needs. The ideal candidate will have a mixture of clinical, sales, and insurance experience, along with experience with individuals in recovery from substance use and/or mental health issues. The salary range for this position is $39,500-$45,000.

Job Responsibilities Include:

• Developing and maintaining CRM database for prescreened clientele

• Developing, maintaining and collecting eligibility and screening tools for outpatient clients in the Crossroads Companies' outpatient programs

• Focused on driving admissions, screening, scheduling and following up on missed appointments to drive corporate growth and stability

• Understanding the payor mix, benefit analysis of private pay, and out of network insurances

• Tracking insurance policies and document payout, co-pay and co-insurance of common policies accepted by our companies

• Tracks chronological timelines for scheduled intakes through the prescreening and admission process

• Coordinates and arranges the logistics associated with potential client’s journey into treatment with Crossroads Companies' programs

• Engages with families and the support network of potential clientele.

• Communicates with clients, parents, family and support in order to arrange for and collect payment by check, cash or credit card for all co-pays, deductibles or private pay in advance of treatment.

• Acts as internal liaison with external marketing staff to drive revenue and program growth. Assists in the prospecting and scheduling of appointments for marketers in the field and conference calls for internal sales with the business development director.

• Monitors overnight & weekend calls, internet, social media, and SEO feeds. Respond if relevant to start the preadmission process.

• Performs other duties as assigned.