What are the responsibilities and job description for the Centralized Scheduler position at PRO PT?
PRO PT is looking for a personable, organized, and dependable Centralized Scheduler to join our growing team!
Our Centralized Scheduler plays an important role in keeping our clinics running smoothly and ensuring our patients have a positive experience from their very first interaction with PRO PT.
In this role, you will coordinate patient scheduling across all three PRO PT locations in Kingwood, Masontown, and Bruceton Mills, communicate with patients and clinic staff, manage appointment changes, and help keep our therapists' schedules organized and efficient.
Previous experience in healthcare, scheduling, customer service, or an administrative role is encouraged but not required. We are willing to train the right person who is motivated, dependable, comfortable communicating with others, and eager to learn.
Ideal Candidate
We're looking for someone who is:
- Personable, friendly, and approachable
- Bright, curious, and an excellent communicator
- Skilled at problem-solving and helping patients find solutions
- Comfortable with technology and proficient with computers and office software
- Professional in both written and verbal communication
- Organized, dependable, and able to multitask effectively
- Comfortable managing multiple schedules and priorities
- Capable of working independently while supporting a collaborative team
- Willing to take initiative and help solve problems as they arise
Responsibilities
- Coordinate patient scheduling across our Kingwood, Masontown, and Bruceton Mills clinics
- Schedule new patient evaluations and follow-up appointments
- Answer incoming phone calls and assist patients with scheduling needs
- Contact patients regarding appointments, schedule changes, and additional scheduling needs
- Reschedule and cancel appointments as necessary
- Help maintain full and efficient therapist schedules
- Identify openings and work to fill cancellations when possible
- Help ensure patients are scheduled appropriately based on their established plan of care
- Communicate scheduling changes and patient needs with therapists and clinic staff
- Maintain accurate patient contact and appointment information
- Provide friendly, professional customer service to current and prospective patients
- Assist with additional administrative and front-office responsibilities as needed
Preferred Qualifications
- Previous front desk, scheduling, or administrative experience preferred, but not required
- Healthcare or medical office experience is a plus
- Strong customer service background
- Excellent phone etiquette and interpersonal skills
- Basic computer and office software proficiency
Why Join PRO PT?
PRO PT is a therapist-owned outpatient physical therapy practice focused on creating a positive, family-friendly environment for both our patients and employees.
As we continue to grow, our Centralized Scheduler will be an essential part of supporting our clinical team and helping patients throughout their care journey. This person will serve as a central point of communication between our patients, therapists, and three clinic locations, making organization, communication, and problem-solving especially important.
Experience is encouraged, but finding the right person for our team is most important. We are willing to provide training to a motivated candidate who is ready to learn and grow with PRO PT.
If you're passionate about helping others, enjoy solving problems, and want to contribute to a positive healthcare experience, we'd love to hear from you.
Contact PRO PT to learn more about the position, compensation, benefits, schedule, and opportunities for future growth.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Paid time off
Work Location: In person