Locate Supervisor

Key Roles & Responsibilities

The Locate Supervisor oversees a team of utility locators who identify and mark underground utilities to prevent damage during excavation. This role ensures compliance with state laws, safety standards, and company procedures while maintaining high-quality and timely service delivery.

• Supervise daily operations of utility locators, including scheduling, training, and performance evaluations.
• Communicate expectations to field technicians to ensure timely completion of daily workloads.
• Seek feedback from the team to uncover obstacles and deliver necessary resources.
• Provide supervision and allocate time for completion of jobs/tasks.
• Ensure company standards and procedures are upheld through proper training and feedback.
• Work to reduce and control utility damages.
• Follow company safety protocols to minimize worker's comp and auto accidents.
• Investigate gas utility damages, determine liability, and coordinate with the Quality Control department to prevent future incidents.
• Ensure daily compliance with state regulations and contractual obligations.
• Act as a liaison between the company, contractors, and municipal agencies to resolve customer concerns.
• Build and maintain relationships with clients, excavators, and technicians.
• Attend and represent the company at damage prevention forums.
• Conduct field audits and quality checks to verify accuracy and compliance.
• Maintain records, reports, and documentation related to locates, damages, and employee performance.
• Support safety initiatives and ensure team adherence to safety protocols.
• Assist in hiring, onboarding, and disciplinary actions as needed.
• Carry out supervisory responsibilities in accordance with company policies and applicable laws, including planning, assigning, and directing work; appraising performance; and resolving issues.
• Other duties as assigned.

Requirements / Qualifications

• High school diploma or GED required; associate or technical degree preferred.
• Two or more years of management/supervisory experience required.
• Minimum 3–5 years of experience in utility locating and leak detection, with at least 1–3 years in a supervisory or lead role.
• Strong knowledge of underground utility systems (gas).
• Familiarity with locating equipment and ticket management systems.
• Familiarity with mapping and scheduling.
• Excellent communication, leadership, and problem-solving skills.
• Valid driver’s license with a clean driving record.

Preferred Skills

• Experience with mobile field technology.
• Knowledge of state-specific underground facility protection laws.
• OSHA or safety-related certifications.
• Experience with on time compliance procedures.
• Microsoft programs such as Word, Excel and Outlook

About Benchmark

Established in 2012, Benchmark, a division of National Underground Group, provides damage prevention solutions to utility companies and municipalities. Benchmark also provides private utility-locating services to homeowners and contractors, with 24/7 service to its clients.
  
Benchmark is responsible for eliminating or reducing damages to underground utilities during any kind of excavation. Through the 811-call center, Benchmark locates underground facilities through established on-call contracts, and is responsible for marking gas, water, sewer, electric and fiber lines.
  
The company works diligently to build lasting relationships within the industry.  Benchmark’s contracts typically span several years, so providing the highest-quality work and outstanding customer service is the top priority, after ensuring that all safety measures are taken before, during and after each project. On its largest contract, the firm boasts a 99.99% accuracy ratio.  Benchmark provides service to Virginia, D.C., Maryland, North Carolina, South Carolina, and Delaware.

OUR CORE VALUES

HOME SAFE TODAY

We commit to fostering a work environment where everyone can confidently perform their duties and return home safe. We prioritize employee safety and well-being. Safety is more than a policy; it's a mindset in every action and decision.

WE SET THE BAR

We establish the Standard of Excellence, through industry leading quality and performance, while consistently exceeding customer expectations. We establish a partnership internally, with our team, and externally with our customers, with open and honest communications.

WE GROW TOGETHER

We invest in each other's success by expanding skills and providing opportunities. We deliver impact as we grow our company, customers and community. We share knowledge, support each other and succeed together.

National Underground Group and its affiliates provide equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment based on race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Company is committed to maintaining an environment in which all applicants are treated equitably and given the opportunity to achieve their full potential in the workplace.