What are the responsibilities and job description for the Lead Locate Technician position at Pro-Pipe,Inc?
Key Roles & Responsibilities
The Lead Locate Technician supports field operations by providing advanced technical expertise, mentoring team members, and ensuring consistent service quality. This role acts as a bridge between Locate Technicians and Supervisors, helping resolve complex issues and maintain operational flow.
Leadership & Team Guidance
- Serve as the primary escalation point for technical and operational issues.
- Mentor and coach Locate Technicians to improve performance and knowledge.
- Promote a collaborative, inclusive, and safety-first team culture.
- Lead by example in professionalism, accountability, and adherence to safety protocols.
Technical Expertise
- Maintain expert-level knowledge of maps, SLD/FB data, and locating tools.
- Troubleshoot complex locate issues and support damage investigations.
- Identify recurring problems and recommend long-term solutions.
- Ensure accurate and timely marking of underground utilities (gas, water, sewer, electric, fiber).
Operational Excellence
- Monitor technician queues and ensure consistent production flow.
- Assist with scheduling, ticket prioritization, and workload balancing.
- Analyze support metrics and provide insights to improve team performance.
- Participate in team meetings and provide after-hours support when needed.
Customer Focus
- Maintain high standards of customer satisfaction and professionalism.
- Address escalated contractor and client concerns with urgency and clarity.
- Communicate effectively with excavation crews, clients, and internal teams.
Initiative & Continuous Improvement
- Proactively identify areas for improvement and support technicians facing challenges.
- Contribute to initiatives that enhance service quality and operational efficiency.
- Promote a culture of learning and continuous development.
- Other duties as assigned.
Requirements / Qualifications
- High school diploma or GED required.
- Minimum 2–3 years of experience in utility locating.
- Prior experience in a lead or mentoring role preferred.
- Strong knowledge of underground utility systems and locating equipment.
- Valid driver’s license with a clean driving record.
- Ability to work independently and in varied outdoor conditions.
- Proficient in reading maps, blueprints, and using mobile field technology.
- Strong communication, problem-solving, and organizational skills.
Preferred Skills
- Experience with ticket management systems and GIS tools.
- Familiarity with state-specific underground facility protection laws.
- Safety certifications (e.g., OSHA) are a plus.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
About Benchmark
Established in 2012, Benchmark is a division of National Underground Group that provides damage prevention solutions to utility companies and municipalities. It also offers private utility-locating services to homeowners and contractors, with 24/7 availability.
Benchmark plays a critical role in preventing damage to underground utilities during excavation. Through established on-call contracts and the 811-call center, the company locates and marks underground gas, water, sewer, electric, and fiber lines.
With long-term contracts and a commitment to safety, accuracy, and customer service, Benchmark builds lasting industry relationships. On its largest contract, the company maintains a 99.99% accuracy ratio. Benchmark currently serves Virginia, D.C., Maryland, North Carolina, South Carolina, and Delaware.
OUR CORE VALUES
HOME SAFE TODAY
We commit to fostering a work environment where everyone can confidently perform their duties and return home safe. We prioritize employee safety and well-being. Safety is more than a policy it's a mindset in every action and decision.
WE SET THE BAR
We establish the Standard of Excellence, through industry leading quality and performance, while consistently exceeding customer expectations. We establish a partnership internally, with our team, and externally with our customers, with open and honest communications.
WE GROW TOGETHER
We invest in each other's success by expanding skills and providing opportunities. We deliver impact as we grow our company, customers and community. We share knowledge, support each other and succeed together.