Photo Lab Technician or Customer Service Rep Positions

Important Application Requirement

A specific cover letter must be submitted with your application.

Please read the details below carefully before applying. Your cover letter must be tailored specifically to the position for which you are applying and should explain why you are interested in joining Pro Image Photo and why you believe you would be a good long-term fit for our organization.

Applications without a tailored cover letter addressing this position will not be considered.

Introduction

Pro Image Photo, a well-established retail imaging lab, is seeking two dedicated individuals to join our team. We are currently hiring for the following positions:

• Photo Lab Technician
• Customer Service Representative (Front Counter)

Both roles are essential to maintaining our high-quality service and production standards. The Lab Technician supports our film and digital workflow, while the Customer Service Representative assists customers with orders and ensures a smooth front-end experience.

About Us

Since 1996, Pro Image Photo has been recognized as an industry leader in photo and multimedia solutions. Originating as a photo and film processing laboratory, our retail operations have grown to encompass a full spectrum of services including large-format printing, signage, audio/video transfers, and more.

Our continued success is driven by innovation and by adding dedicated, reliable, and skilled team members who share our commitment to quality and service.

Position Overview

As our business continues to grow, we are offering an opportunity for individuals who take pride in their work, demonstrate reliability, and thrive in a fast-paced production or customer service environment.

Both the Lab Technician and Customer Service Representative will play important roles in supporting daily operations, ensuring efficiency, and maintaining excellent customer satisfaction.

These are full-time positions intended for individuals seeking stable, long-term employment. The positions require attention to detail, teamwork, reliability, and a strong sense of responsibility.

While prior experience in a photo lab, retail photo service, or related field is preferred, we value demonstrated reliability, work ethic, and willingness to learn.

Candidate Requirements

• Provide verifiable references from previous employers.
• Demonstrate a consistent employment history, preferably including previous full-time positions with reasonable tenure.
• Demonstrate a genuine interest in establishing a stable, long-term employment relationship. This is not intended to be a short-term or transitional position.
• Be prepared to explain your interest in this position and how it fits into your longer-term career plans.
• Maintain a drug-free work environment and comply with all applicable workplace policies.
• Possess a functional understanding of photography, imaging, or customer service principles.
• Demonstrate proficiency in multitasking amidst frequently changing priorities and tight deadlines.
• Exhibit a courteous and professional demeanor at all times.
• Be available to work weekends (Saturdays and/or Sundays) during the initial six-month period.
• Reside within commuting distance (no more than one hour from the workplace; no exceptions).

Compensation and Benefits

• During the training/probation/test period (up to 2 months), wages will be paid at a competitive hourly rate based on experience.
• Upon successful completion of training, full-time employees will receive:
• Annual salary of $52,000, or $25 per hour
• Paid lunch time breaks
• 40-hour work week, overtime work can be applied

We acknowledge that the workload can be highly demanding — but our compensation is among the most competitive in the industry, and we reward dedication, reliability, and performance accordingly.

Application Process

Qualified applicants are invited to submit a resume and cover letter tailored specifically to the desired position.

Please indicate which role you are applying for (Customer Service Representative or Photo Lab Technician) and briefly explain:

• Why you are interested in working at Pro Image Photo;
• What experience and qualities you would bring to the position; and
• Why you believe this position is a good fit for your long-term employment goals.

Please also provide contact information for previous employers who can verify your employment history and work performance.

Only complete applications will be considered.

The job openings are currently available.

We look forward to hearing from motivated candidates who are prepared to contribute to our team and build a lasting career with our company.

Pro Image Photo
Website: www.proimagephoto.com

Job Type: Full-time

Pay: $52,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Relocation assistance
• Retirement plan

Application Question(s):

• At the initial stage, we evaluate candidates solely based on their cover letters. Do you know that applications submitted without a cover letter will not be considered for review?
• This position evaluates performance based on productivity, accuracy, and contribution to sales. Are you comfortable being evaluated on these measures?
• What attracted you specifically to this role at Pro Image Photo rather than a general retail position?
• In 3–6 sentences, explain why you are applying for this role and how your experience or work ethic would contribute to productivity and sales performance at Pro Image Photo.

- Answer required
- Disqualify blank, one-line, or generic answers

• Please confirm all of the following are acceptable to you:

- Weekend availability during the first six months
- Performance-based evaluation and bonuses
- Drug-free workplace

- Long-term employment expectation

• Do you live within one hour commuting distance by public transportation to this company located at 2510 Broadway, NYC?
• Between Customer Service Rep and Photo Production roles at the company, which position do you prefer?

Work Location: In person

Salary : $52,000