Customer Care Coordinator

About This Role:

Join our passionate and growing team at Pro Comfort Control, where we are dedicated to delivering top-tier residential heating and air conditioning services while ensuring an exceptional customer experience. We take pride in our customer-first approach and are looking for a motivated customer service team member to help take our service department to the next level! This position is primarily taking care of our customers via phone and email.

Schedule: Monday-Friday 830am-5pm, or 730-4pm

About Pro Comfort Control:

Pro Comfort Control is a fast-growing, family-run HVAC company based in Ashland, MA. We’re passionate about creating beautifully installed, energy-efficient heating, cooling, and hot water systems that make our customers feel truly comfortable in their homes. Our team is built on craftsmanship, integrity, and a genuine care for the homeowners we serve. If you’re looking to join a company where your work matters and your team has your back, you’ll feel right at home here.

How You Will Make an Impact:

As a Customer Care Coordinator you will play a key role in ensuring our customers enjoy a seamless, stress-free experience. You’ll work closely with both our Sales, Service and Installation teams, overseeing the customer and jobs are taken care of from start to finish.

Responsibilities:

• Support Customers – Act as the main point of contact, guiding customers through every step of the booking process.
• Drive Revenue -Maintain strong conversion rates and strategically schedule for maximized revenue and efficiency
• Manage Logistics – Manage technician schedules, coordinate with contractors, vendors and oversee all moving parts of pending jobs to ensure smooth, on-time service visits.
• Streamline Processes- Assist customers with financing, payments, permitting, Mass Save rebates, and scheduling to eliminate confusion and hassle.
• Build Trust- Maintain open communication, address concerns, and ensure customer satisfaction
• Optimize Operations-Support dispatch, administrative tasks, minor marketing tasks and keep projects on track.

Qualifications

• Proven experience in customer service, answering phones, scheduling, or coordination roles, preferably in residential HVAC, construction, or a similar industry.
• Excellent verbal and written communication abilities.
• Excel with phone booking conversions and objection handling
• Ability to thrive in a fast-paced, results-driven environment.
• Highly organized with exceptional attention to detail and follow-through.
• A friendly, solution-oriented mindset with leadership qualities.
• Open to feedback and eager to improve.
• Ability to coordinate multiple projects simultaneously while maintaining attention to detail.
• Strong problem-solving skills with the capacity to make decisions under pressure.
• Knowledge of HVAC systems is a plus, but not required.
• Proficiency with scheduling software (preferably Service Titan) and MS Office Suite.

Why Join Pro Comfort Control?

• Advancement & Growth Opportunities
• A Team Environment
• Bonuses
• Weekly Pay
• Paid Holidays
• Paid Vacation, Personal, and Sick Time
• Paid Training and Education
• Year-Round Work – No Seasonal Layoffs

If you’re looking to be part of a team that values quality craftsmanship, customer service, and energy efficiency, we’d love to hear from you!

YOUR GROWTH PATH WITH US

Advance to Team Lead, Dispatcher, Project Manager or beyond

Former CSRs now hold positions as:

• Project Managers

• Operations Directors

• Company Executives

Customer Service Representative, CSR, Customer Care Coordinator

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Application Question(s):

• Why do you think you would be a great fit for this role?

Education:

• High school or equivalent (Required)

Experience:

• Customer Service- Answering Phones: 1 year (Required)

Ability to Commute:

• Ashland, MA 01721 (Required)

Work Location: In person

Salary : $25