What are the responsibilities and job description for the Customer Service Representative position at Pro-Active Pest Control?
We are looking for experienced, upbeat people to join our customer service team in Rancho Cordova, CA. As a Customer Service Representative, you are on the front lines for communication between our customers, technicians, and managers. You will be the voice of Pro Active and will get many opportunities to connect with our customers and help achieve WIN- WIN solutions.
Pro Active Pest Control is a small family-owned and locally-operated business in CA and AZ. We are a 5- Star rated pest control company that prides ourself in providing exceptional customer service and resolving our customer’s pest problems quickly, safely, and affordably. We treat our customers like an extension of our own family – that means we will work to protect their family, their pets, and their home or business from pests and the problems that they cause. We pay a great deal of attention to our employees and our training programs. We strive to always be better than before and do our very best to keep up to date with technology and products to help simplify the tasks of our employees. As our business continues to grow, opportunities for advancements are real possibilities for self-starters and those that take initiative. We believe in a positive upbeat work atmosphere and working as a team. We believe in hiring employees to provide the best quality of service, with a smile to our customer’s homes and businesses. We truly believe in helping our employees develop the skills and knowledge that will increase earning potential and their career growth. If you're looking for a better company to work for, apply today!
Job Description:
- Operating multiple systems and ways for communication to and from customers
- Take and make heavy call volumes daily
- Help customers with scheduling services
- Answering questions about service plans and what Pro Active offers
- Collecting payments
- Routing technicians routes
- Helping with projects from managers
Qualifications:
- Must be 18 years or older
- Be professional and have positive attitude
- Be self motivated to learn
- Be able to use your resources
- Be able to multi-task and time manage
- Must have some experience in call center or as a customer service representative
- Must have interpersonal and communication skills
- Must have good tonality and general understanding of phone etiquette
- Must have problem solving, analytical, and critical thinking skills
- Ability to work with varying computer programs with ease
- Ability to show patience and compassion towards customers
- Experience in the pest control industry is a PLUS!
Benefits:
- Opportunities for growth
- Medical, Vision, & Dental after 60 days
- Birthday Holiday
- 401k Matching
- PTO policy
- Company Assets
- Company Events (quarterly)
- Company Sponsored Pest Control Plan for Employee and their Family
Job Type: Full Time
Work Setting: In Office
Schedule: Call Queue is open 7 days a week - Schedule Varies