What are the responsibilities and job description for the Solutions Engineer position at Privy?
We’re looking for a Solutions Engineer who will be the technical bridge between our sales, product, and customer success teams—owning the end-to-end onboarding and implementation experience for new enterprise clients. You’ll partner with merchants to design and deliver tailored solutions, from integrations to advanced use cases, ensuring every enterprise brand launches smoothly and successfully.
What you'll do- Develop and maintain deep expertise in Privy’s email and SMS marketing platform to guide new clients through setup, integrations, and advanced use cases during onboarding.
- Partner with Sales to win new business by helping prospects understand what Privy can do for their ecommerce growth.
- Own the end-to-end onboarding experience for new Privy clients — from kickoff to successful launch — ensuring every account is fully set up, trained, and seeing measurable results.
- Run technical discovery sessions: gather requirements, explore creative solutions, explain tradeoffs, and capture insights for our Product team.
- Build and deliver proofs of concept for brands with more complex needs, working alongside our onboarding and engineering teams.
- Support customers and partners using custom or advanced integrations.
- Create technical resources—guides, code snippets, tutorials—that show customers how to implement features and follow best practices.
- Act as a creative problem solver, helping brands unlock new ways to use Privy for revenue growth.
- Work with integration partners to ensure smooth, high-quality connections that improve the customer experience.
- 3 years of experience in a sales engineering, solutions engineering, technical support, or similar role.
- Strong knowledge of ecommerce; Shopify ecosystem experience highly preferred.
- Success in customer-facing, revenue-driving roles.
- A “customer-first” mindset and passion for problem solving.
- Technical skills with frontend technologies (JavaScript, CSS, HTML) and the ability to build proof-of-concept integrations using APIs.
- Curiosity and attention to detail—you go deep until you understand how things really work.
- Comfort working across go-to-market, product, and engineering teams.
- Strong communication skills—you can explain complex technical ideas clearly and confidently in live conversations.
- Ability to stay calm under pressure and present equally well to executives and hands-on users.
- A self-starter who thrives in ambiguity and can figure out answers to complex or undocumented questions.
- Experience working with enterprise-level customers is a plus.
- High autonomy with no career ceilings.
- Challenging and interesting work.
- Amazing colleagues.
- Competitive salary and equity.
- Work remotely.
- Covered health, dental, and vision insurance.
- Regular team events and off-sites.
- Unlimited PTO and generous paid parental leave.