Surgery Consultant

Job Title:
Surgery Consultant / Patient Coordinator

Location:
Sandy Springs, GA

Type:
Full-time | On-site

About Us

We are a highly respected private facial plastic surgery practice in Sandy Springs, known for delivering exceptional care in a high-end, luxury setting.

Our team is passionate about professionalism, excellence, and creating a warm, memorable experience for every patient. We take pride in offering personalized service that reflects the highest standards of aesthetic integrity and discretion.

Overview

The Surgery Consultant plays a pivotal role in guiding patients through their cosmetic surgery journey. This position works closely with our plastic surgeon and is responsible for managing the full consultation pipeline - from initial inquiry and patient education to post-consultation follow-up and surgical scheduling.

The ideal candidate thrives in a fast-paced, sales-driven environment while maintaining exceptional service standards. They are passionate about patient experience, skilled at building trust, and able to communicate aesthetic goals and medical details with clarity and confidence.

Key Qualities of a Successful Candidate

• Exceptional listening and communication skills
• A calm, polished, empathetic demeanor that reflects our practice's commitment to excellence
• Proven ability to convert inquiries to consultations and consultations to surgery
• Strong follow-up habits, superior organization, and attention to detail
• Ability to translate medical and technical information into patient-friendly language

Primary Responsibilities

Patient Education & Consultation Management

• Manage all surgical and non-surgical inquiries, including initial education, scheduling consultations, and guiding patients through the decision-making process.
• Educate patients on treatment plans, payment options, physician/provider/facility credentials, and procedure details.
• Provide before-and-after photos, testimonials, and referrals to help patients make informed decisions.
• Ensure every patient is fully prepared for their consultation and surgery with all necessary information, instructions, and expectations.
• Review potential post-operative scenarios and assist with financial questions or concerns.

Pre- and Post-Operative Coordination

• Serve as the main point of contact for patients throughout their pre- and post-operative experience.
• Schedule surgical procedures, pre-op clearances, post-op visits.
• Prepare and coordinate all paperwork, labs, and other clinical documentation required for surgery.
• Relay all necessary pre-procedure communication between patients and providers in a timely manner.

Sales, Scheduling & Follow-Up

• Conduct consistent, timely follow-up via phone, email, and text to convert consultations into booked surgeries.
• Schedule solid consultation appointments for the surgeon and fill cancellations as needed.
• Generate surgery quotes, collect fees (surgical, facility, anesthesia), and process payments accurately and promptly.
• Reach out to patients who did not schedule surgery to identify barriers and offer alternative solutions (injectables, skincare, or laser services).
• Maintain ongoing communication to ensure a personalized, high-touch experience, including pre-op greetings and post-op check-ins.

Tracking, Reporting & Data Management

• Track inquiries, conversions (inquiry → consult → surgery), cancellations, no-shows, rescheduled appointments, and financial qualification trends.
• Prepare weekly, monthly, and quarterly reports for management as requested.
• Maintain accurate patient accounts, personal information, financial data, and documentation within the practice management software.
• Ensure all paperwork and communications are properly documented and uploaded to patient charts.

Front Office & Patient Experience Support

• Greet and assist patients, maintain schedules, and ensure appointments run smoothly.
• Provide patients with instructions, new-patient paperwork, and visit preparation materials.
• Address patient anxieties or concerns and support patients experiencing distress or emergencies.
• Notify providers of patient arrivals and alert them of any delays.

Marketing & Practice Growth

• Promote injectable, esthetic, laser, and skincare services across the practice.
• Generate referrals through existing patients, ambassadors, and external partners such as beauty professionals or other healthcare providers.
• Assist with internal marketing initiatives, website content, general collateral, and practice events or seminars.
• Attend events and consultations to support patient acquisition and growth.

Compliance, Professionalism & Team Collaboration

• Follow HIPAA guidelines, maintaining strict confidentiality of all medical and financial information.
• Communicate patient questions or concerns to physicians and clinical staff as needed.
• Perform front office duties, including imaging, answering phone calls, and scheduling support.
• Demonstrate the ability to multitask, and the ability to adapt quickly to additional tasks assigned by management and collaborate effectively in a team-oriented environment.
• Exercises considerable judgment in working with confidential matters and data.

Our Benefits

We're passionate about recognizing excellence, supporting professional growth, and valuing the unique talents each team member brings to our practice. Compensation is competitive and based on each individual's experience, skills, and the positive impact they contribute to our team.

Additional perks include:

• Health and dental insurance
• 401k retirement plan with employer match
• Paid time off & holidays
• Employee discounts
• Annual professional development allowance

Nicotine-Free Workplace

This position is designated as nicotine-free. Employment is contingent on adherence to our smoke-free and vape-free workplace policy.