What are the responsibilities and job description for the Technical Training Manager (Healthcare / Systems Training) position at Private Label Staff?
Technical Training Manager (Healthcare / Systems Training)
Overview
We are seeking an experienced Technical Training Manager to support the delivery, development, and optimization of training programs for healthcare technology systems. This role is responsible for educating end users, developing training materials, and ensuring effective system adoption across a diverse provider base.
Key Responsibilities
- Deliver virtual training sessions using web-based platforms (e.g., webinars, video conferencing, etc.)
- Provide ongoing user support, troubleshooting assistance, and system guidance
- Collaborate with technical support teams to resolve user issues and improve training outcomes
- Conduct outreach campaigns to promote training resources and increase user engagement
- Host recurring live and recorded training sessions for large audiences
- Track and report training metrics, including attendance, engagement, and feedback
- Develop, update, and maintain training materials, guides, and documentation
- Create short-form training videos and instructional content
- Ensure all materials meet accessibility and compliance standards (e.g., 508 compliance)
- Facilitate new user onboarding and refresher training programs
- Participate in internal team meetings to stay aligned on system updates and training needs
- Represent the organization at meetings, events, and industry engagements
- Develop and distribute communications such as newsletters, updates, and system alerts
- Manage multiple projects, training schedules, and stakeholder relationships simultaneously
Qualifications
- Bachelor’s degree required
- 8–10 years of experience in healthcare systems, training, or healthcare administration
- Experience with Immunization Information Systems (IIS), EMR, or EHR platforms preferred
- Strong understanding of healthcare workflows and provider environments
- Proficiency in Microsoft Office (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills
- Experience delivering virtual training to large groups
- Ability to create engaging training content and materials
- Bilingual (English/Spanish) preferred
- Strong organizational skills with the ability to manage multiple priorities
- Willingness to travel occasionally
Key Skills
- Training & facilitation
- Instructional design
- Stakeholder engagement
- Technical troubleshooting
- Communication & presentation
- Project and time management