Repair Operations Account Coordinator - Shipping & Customer Support

Repair Operations Account Coordinator – Shipping & Customer Support

The Repair Operations Account Coordinator supports repair operations, customer order documentation, shipment records, and customer follow-up in an onsite repair operations environment.

This is not a finance, accounting, sales, marketing, or general account management role. This position is focused on repair orders, service documentation, shipment paperwork, customer portals, technical data entry, and administrative quality checks.

Location: Irvine, CA
Schedule: Monday–Friday, onsite
Employment Type: Full-time, temp-to-hire
Pay Range: $22.00–$25.00 per hour

Responsibilities

• Support customer repair activity from order receipt through shipment
• Assist with repair quotes, service orders, return authorizations, customer follow-up, and shipment status updates
• Prepare and review shipment documentation, including packing lists, shipping labels, air bills, tracking numbers, and delivery records
• Use FedEx Manager or similar shipping platforms to support incoming and outgoing shipments
• Update customer portals, ERP/CRM systems, databases, ticketing systems, or repair/order management systems
• Maintain accurate customer records, repair activity, shipment details, technical data entry, and account documentation
• Track shipment deadlines, customer follow-ups, pending inquiries, and operational priorities
• Perform final administrative quality checks on repair, shipping, and customer/order records
• Follow written procedures, work instructions, and documentation requirements

Qualifications

• High school diploma or equivalent
• 2 years of customer service, repair depot, shipping/order support, logistics, administrative operations, or related experience
• Experience with repair orders, service orders, return authorizations, customer follow-up, shipment documentation, packing lists, shipping labels, tracking numbers, or similar order/shipping records
• Experience using FedEx Manager or another shipping platform
• Experience using customer portals, databases, ERP systems, CRM systems, ticketing systems, or repair/order management systems
• Microsoft Excel and Word proficiency
• Ability to type at least 40 WPM accurately
• Strong attention to detail, organization, communication, follow-up, and prioritization skills
• Ability to work onsite in Irvine, CA, Monday through Friday
• Comfortable with a full-time, temp-to-hire role paying $22.00–$25.00 per hour

Preferred Experience

• Repair depot, service repair center, RMA, logistics, shipping, or order-processing experience
• Repair quote or service quote follow-up experience
• Customer portal and shipment tracking experience
• Experience preparing pre-invoicing packets or customer/order documentation packets
• Experience working in a procedure-driven or quality-focused environment

Important Fit Note

• This role is best suited for candidates with hands-on repair/order documentation, shipping paperwork, customer portals, technical data entry, shipment tracking, and deadline-driven operations support experience
• Candidates with backgrounds primarily in accounting, finance, sales, marketing, or general account management may not be aligned unless they also have repair/order/shipping documentation experience