Leasing Professional (E)

The Leasing Professional, under the direction of the Property Manager, is responsible for assisting all prospects and residents, completing weekly outside marketing to local businesses, maintaining model units, updating marketing ads, and managing rental packets and move-in files.

CORE RESPONSIBILITIES

• Maintain a positive attitude and professional demeanor in keeping with the objectives of Prism Real Estate Services (PRES).
• Demonstrate a neat and clean appearance in accordance with the PRES dress code.
• Practice regular and predictable attendance in the office (this is not a remote position).
• Follow instructions, meet deadlines, and apply constructive feedback.
• Adhere to safety protocols and established procedures.
• Track time worked accurately and honestly per established handbook policies and software.
• Display excellent communication skills (written and verbal).
• Check and respond to emails daily. Follow up on unfinished matters and see them through to completion.
• Complete tasks through detailed examination with a priority on accuracy.
• Use initiative to adapt to task, project, and organizational changes with a flexible mindset.
• Maintain effective organizational practices regarding personal space, files, and record-keeping.
• Multitask a variety of projects at a fast pace with appropriate prioritization.
• Utilize reliable transportation for commute and occasional local errands. Provide proof of a valid driver’s license and active auto insurance for a personal vehicle.
• Meet PRES standards regarding a criminal background check.
• Successfully complete compliance-related courses at hire and pass additional required courses annually or more frequently as requested (Fair Housing, Cyber Security, Discrimination, Sexual Harassment, etc.).
• Personify PRES values and positively contribute to PRES culture to help PRES achieve our mission.

ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS

• Occasionally lift and carry office supplies, files, or equipment weighing up to 25 pounds.
• Walk the property or location as well as up and down stairs up to 10 times a day.
• Remain in a stationary position (sitting or standing) for prolonged periods of time.
• Climb stairs, move equipment, and assist with evacuations in emergencies.
• Use hands and fingers to operate a computer keyboard, mouse, phone, and other office equipment.
• Visually inspect the property with close vision, distance vision, color vision, and depth perception.
• Hear alarms, instructions, equipment, and tenant needs in person and over communication devices.
• Utilize computer systems and electronic devices for accurate timekeeping, reporting, communication, etc.
• Understand, speak, and write fluently in English.
• Maintain focus and attention to detail in an open office environment with regular interruptions.

SPECIFIC DUTIES

• CUSTOMER SERVICE
  • Prepare the model unit and office daily before scheduled open hours.
  • Stand and greet all guests immediately upon arrival.
  • Maintain courteous communication with residents, applicants, and representatives of other companies.
  • Answer all incoming calls pleasantly and professionally.
  • Assist prospects over the phone, through email, and in person.
  • Complete new move-in callbacks weekly to ensure the previous week's move-ins are satisfied.
• LEASING
  • Log all prospect calls in Knock.
  • Follow up on pending applicants and Knock leads daily.
  • Show vacant apartments utilizing professional marketing procedures.
  • Check references, rental history, income, and criminal report for resident applications.
  • Prepare move-in files ready for scheduled move-ins.
  • Walk all move-ins to ensure the unit meets PRES standards and is ready for the new resident.
  • Maintain a supply of pre-assembled rental packets and move-in files.
  • Maintain a closing ratio of 40% or higher.
  • Maintain satisfactory scores on all mystery shopping reports.
  • File all leasing paperwork as it is generated.
• MARKETING
  • Update locators on current specials and pricing weekly.
  • Visit local businesses and colleges as needed.
  • Maintain and update social media and online advertising accounts daily.
  • Complete work order callbacks daily.
  • Attend and participate in resident functions.
  • Complete market survey monthly.
  • Complete marketing strategies as provided by the property manager.

KNOWLEDGE, SKILLS, & ABILITIES

• Knowledge of and adherence to PRES policies and procedures.
• Knowledge and effective operation of PRES equipment and software (computer, tablet, phone, fax, scanner, copier, payroll & timekeeping software, position-specific software, etc.).
• Ability to communicate verbally and in writing with clarity and professionalism.
• Ability to make sound decisions and worthwhile recommendations within the position’s scope of responsibility, creatively problem solve, and think on the spot.
• Ability to establish and maintain effective working relationships with stakeholders (co-workers of all levels, tenants, residents, clients, community service agencies, vendors, investors, public, etc.).
• Ability to meet communicated deadlines and effectively manage stress.
• Ability to work independently and follow detailed instructions.
• Ability to effectively utilize Word, Excel, Outlook, SharePoint, and other Microsoft Office applications.
• Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations that apply to property management.
• Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Laws, OSHA Standards, and local and state building codes.??
• Knowledge of the agencies that aid and services to residents, including some knowledge of eligibility requirements.
• Ability to effectively utilize property management software, such as Onesite, Knock, and HappyCo.
• Ability to respond to and overcome closing objectives.?
• Ability to use independent judgment and maintain confidentiality.

STANDARD REQUIREMENTS & QUALIFICATIONS

• High School Diploma or equivalent.
• Previous experience in customer service.
• Verification of ability to work in the US (E-Verify).

PREFERRED QUALIFICATIONS

• Bachelor’s Degree in a related field.
• Previous experience in leasing.

NOTE: This job description is not all-inclusive. The listed responsibilities represent the primary tasks of the role, but the employee may be required to perform additional duties that are not explicitly mentioned, depending on the needs of the position.

In addition to a great work experience, we provide our team with the following:

• Partially Funded Health, Dental, and Vision Insurance
• Company Funded Life Insurance
• Additional Voluntary Life Insurance
• Voluntary Short-Term Disability Insurance
• Company Funded Long-Term Disability Insurance
• Starting 2 Weeks Paid Time Off (PTO) That Increases Over Time
• An Extra "Bonus Day" Off Each Quarter
• 6 Paid Holidays Yearly (with Additional Hours the Day Before or After)
• 401(k) with Safe Harbor Matching
• Rent Discount at select PRES Properties
• Complimentary Employee Assistance Program (EAP)
• Opportunities to Volunteer in the Community as a Company

Prism Real Estate Services, LLC is an Equal Opportunity Employer (EOE) and participates in E-Verify. Principals Only.