Regional Manager

Regional Property Manager (Overland Park, KS)

At Prism Real Estate Services, we put People first, show Respect to earn it, operate with Integrity, and prioritize Service to others in order to live a Meaningful life, develop a Reputation for Excellence in all things, and Strengthen each other for tomorrow. These are our values and the “why” that drives us as a premier property management company to provide active, first-class management to our residential and commercial portfolios across Kansas City and the Midwest.

Our values compel us to cultivate a RELATIONAL work community full of MOTIVATING people who celebrate wins big and small. Our ever-changing world requires us to remain ADAPTABLE to meet needs and FORWARD-LOOKING to anticipate and overcome challenges. What doesn’t change is the need for our team of AUTHENTIC, ACCOUNTABLE, and ACCESSIBLE professionals who say what they mean, do what they say, and love what they do. We take the INITIATIVE to make a difference and strive to be INVENTIVE, never settling for what worked yesterday. Through this culture, we are constantly building a more REWARDING place to work and a COLLABORATIVE team to achieve our mission.

We are currently looking for a Regional Property Manager who will be responsible for overseeing the operation of a group of properties and monitoring fiscal and occupancy status. The Regional Property Manager is responsible for direct budget preparation, monitoring budgets, preparing reports of activities and fiscal status, monitoring operating practices and procedures, and recommending changes to promote efficiency, participating in pre-employment interviews, supervising, evaluating performance, and training site personnel. Above all else, the spirit of teamwork and cooperation with other team members will not only improve the job you do but also enhance the entire work experience.

Prism is looking for a Regional Property Manager like YOU if you are…

• Dependable – You take ownership of the properties you oversee. Both the challenges and the triumphs are “yours.” You treat the budget like it is your own personal checkbook, making decisions to invest or save with the residents and staff in mind. The property staff know they can rely on your constant guidance, fair judgment, and consistent expectations that they will uphold their responsibilities. As a result, they are equally confident you will uphold yours.
• Detail Oriented and Organized – Each property is genuinely its own business, and you understand that running a business entails maintaining accurate financial reporting and recordkeeping. Some people may look at you funny because you have filed receipts for the first school supplies you purchased with your own money in third grade, but we will look at you with a proud smile because that is evidence that you will be great at this job! You have a set way of doing everything, which will easily translate to your property staff maintaining a regular process for collecting rent, scheduling preventive maintenance, and handling repairs. You are not concerned about the prospect of looking after property managers, renovation plans, eviction notices, and more because your favorite store is Staples, and consequently, nothing slips through the cracks in your world (or filing cabinet).
• A Great Communicator – You run the show, so everyone is always looking for you, and they should always be able to find you. It is wise to have problems that need solving on multiple people’s radars, so it is not a burden for you to respond to inquiries from tenants, vendors, staff, and the corporate office. Not only are you reachable and keep people in the loop, but you are intuitive enough to know when to season the conversation with extra salt or sugar. You can convey a precise message with clarity and respect, regardless of the situation, which will minimize disputes and conflicts among all the parties you connect with.
• Achievement Oriented – You may have a hundred trophies at home, but not one is for participation. You don’t just play for fun; you play to win. Seeing reports that show more tenants on your properties than last month makes you happy. Seeing every maintenance request completed makes you smile, and seeing ledgers that show higher revenue from last year makes you do a little happy dance. Your greatest competition is yourself because no one motivates you like you, and no one else can keep up anyway. Crossing the finish line into the winners' circle is what your dreams are made of, and it translates to a profitable and well-run community you are proud to oversee.
• Autonomous and Independent – You like being the decision maker and standing on your own feet. Though not afraid to ask for help when needed and grateful for the PRISM family that has your back, you are self-motivated and don’t have to be convinced to be present and do your best. You are inspired to achieve greatness because it is important to you, no matter where you are or what you are doing. Showing off the success you achieve has a two-fold benefit. It is personally gratifying, and proves that you function best as the helicopter surveying the scene, and are not the scene needing to be surveyed.
• Quick to Respond – Like a boomerang, you return phone calls and emails in a timely fashion and not just with any information but with an idea, an option, or a solution. It’s obvious that a worried property manager juggling utility outages needs immediate attention, but this doesn’t cause you stress. Rather, you step into the nearest phone booth and go “superhero mode” all over the situation. You know that it is not just your responsibility but your chance to show off your prowess when balancing the needs of your tenants, vendors, staff, and corporate co-workers. Your multi-tasking plate-spinning abilities don’t just answer the questions around you; they keep your people and your property safe, happy, and healthy.
• A Relationship Builder – You meet new people all the time, and some are there for a season, and others stay in your orbit for life. Either way, it’s your ability to find common ground with people that enables you to establish connections that can save your properties money, save your staff time, and save yourself energy. Even difficult people eventually treat you with respect because they cannot deny that you authentically offer it to everyone and try to make every situation “win-win.”
• A True Professional – You are confident in what you know, but always willing to learn more. You are patient because people are complex, but you steer the car to the finish line. You are ethical when using either a tough or soft touch, and you always extend a friendly helping hand, whether the person on the other end extends the same or not. You stand your ground and rise above momentary hardships, and that is what makes you a pillar of the communities you oversee and an asset to Prism.

RESPONSIBILITIES (Identification of Major Areas of Responsibility, Not All Inclusive)

• Monitor collections, collection loss, vacancy reports, court filings, etc., through computer-generated and manual reporting systems, conversations, and meetings.
• Review and take appropriate action on resident transfer requests.
• Provide assistance and direction in the development of the annual budget.
• Monitor budget through monthly reports and provide input regarding the status of the budget as needed.
• Ensure that resident lease terminations and grievance hearings are properly processed.
• Monitor lease enforcement by providing information and assistance as needed.
• Meet with residents, resident organizations, and external agencies to receive input regarding the operation of housing programs, assess needs, and address concerns.
• Conduct informal hearings as needed, and make appropriate recommendations in accordance with the Prism Real Estate Services (PRES) policies and procedures.
• Oversee the development and implementation of marketing plans and strategies in order to promote high levels of occupancy.
• Ensure that residents receive available services by cooperating with service providers to deliver services to residents.
• Oversee schedule for emergency on-call responsibility and follow up on emergencies to ensure proper handling.
• Assist subordinates in handling difficult or complex problems with residents by offering alternatives and working directly with residents as needed.
• Preparation and submission of monthly reports detailing the prior month’s occupancy and fiscal performance.

Supervision of General Property Management and Maintenance:

• Participate in pre-employment interviews and make hiring recommendations as needed.
• Although the Regional Manager would typically only interview the Property Manager, there may be times when interviews of other site personnel are warranted.
• Interpret and apply PRES personnel policies, departmental policies, and other relevant policies and procedures.
• Monitor the performance of subordinates through periodic inspections of properties and information reports.
• Review and approve time and leave reports for assigned staff, and approve leave requests.
• Conduct or coordinate training programs for all new employees and periodic training for other employees.
• Coordinate staffing to assure that all properties are adequately staffed.
• Prepare and review performance appraisals and discuss with subordinates as appropriate.
• Counsel employees regarding job performance and document in accordance with established procedures.
• Recommend disciplinary action as needed.
• Conduct periodic staff meetings.
• Monitor and analyze the effectiveness of policies and procedures, and prepare revisions and recommend changes as needed.

SKILL REQUIREMENTS

• Knowledge of PRES policies and procedures, particularly as they pertain to property management.
• Knowledge of Department of Housing and Urban Development ("HUD") rules and regulations that apply to property management.
• Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, Landlord-Tenant Law, OSHA Standards, and local and state building codes.
• Basic knowledge of building maintenance, fire prevention, and liability reduction principles.
• Knowledge of basic office practices, procedures, and equipment.
• Knowledge of the principles of management and supervision.
• Knowledge of the operation of the PRES computer system and software.
• Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements.
• Knowledge of basic English in order to communicate verbally and in writing.
• Knowledge of mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments.
• Ability to maintain required records such as tenant files, vacancy reports, etc.
• Ability to read and interpret policies and guidelines in order to make sound decisions.
• Ability to prepare clear, concise reports and make appropriate recommendations within the scope of responsibility.
• Ability to use basic office equipment such as telephone, fax, copier, and computer.
• Ability to communicate verbally and in writing.
• Ability to generate records, receipts, and reports efficiently using a calculator and the computer system.
• Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public.
• Ability to manage multiple priorities and multiple demands to accomplish tasks in accordance with established requirements.
• Skilled in analyzing situations in order to identify problems and offer possible solutions.
• Skilled in communicating with all types of people in a wide variety of situations.

QUALIFICATIONS

• Bachelor’s degree in management, business administration, social science area or closely related fields preferred but not required.
• Minimum of ten years’ experience in property management and experience involving public contact.
• Valid driver's license and up-to-date vehicle insurance.
• Use of personal automobile for local job-related travel and pick-up.
• Neat, clean, and appropriate appearance.
• Meet PRES Criminal Background & Credit Check prior to employment.
• Successful completion of the LMS Training Program, upon employment

NOTE: This description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this position.

Because of our values and our culture, Prism Real Estate Services strives to achieve our mission to improve the lives of people in our communities, one property at a time. This includes our talent community spread between our corporate office and various properties. It is the dedication of our people to our teams and tenants that ultimately drives our success. This PRISM NATION of talent always has room for one more independently motivated, passionate, and fun individual looking for a work family in which they can thrive. We hope you will consider joining our team if you see yourself in this description.

In addition to a great work experience, we provide our team:

• Partially Funded Health Insurance
• Starting 2 Weeks Paid Time Off (PTO) That Increases Over Time
• An Extra “Bonus Day” Off Each Quarter
• 6 Paid Holidays Yearly (with Additional Hours the Day Before or After)
• Company Funded Life Insurance
• Company Funded Long-Term Disability Insurance
• 401(k) with Safe Harbor Matching
• Rent Discount at select Prism Properties
• Complimentary Employee Assistance Program (EAP)
• Opportunities to Volunteer in the Community as a Company

Prism Real Estate Services, LLC is an Equal Opportunity Employer (EOE) and participates in E-Verify. Principals Only.