Direct Care Coach Floor Supervisor

Overview
Floor Supervisors are responsible for bringing consistent structure, accountability, and support to the floor in a way that’s aligned with restorative practices. Our DCCs need real-time guidance as they navigate the constant shifts in our program and the complex behaviors of the youth we serve. The Floor Supervisor will model how to hold firm boundaries with compassion, reinforce structure, and teach others how to do the same. The Floor Supervisors exist to ensure programming is followed, policy and procedures are upheld, and staff feel equipped and supported to carry out the vision and heart of our work every day. Floor Supervisors should promote connection, communication and integrity to the staff, residents and the Prism Project Administration Team. Floor Supervisors will help the DCCs and Prism Project Administration Team to create opportunities within the program for youth to experience a variety of activities that support healthy habits and life skill development.

Duties

• Responsible for the communication between DCC’s and Administration and implementation of policy/procedure on the floor
• Supervises DCCs while on shift.
• Supervisor on the floor on assigned shifts
• Floor supervisor will complete the evaluation of the DCCs with the DCC supervisor
• Attend all required staff meetings and training sessions & lead meetings as needed
• Required to have communication with the DCC Supervisor to debrief regarding DCC strengths, concerns & and opportunities for growth.
• Floor Supervisor is empowered and responsible for making decisions during their shift
• Floor Supervisor provides guidance to DCCs in determining when to contact on-call administrators
• Support communication as needed of on-going item needs for the house such as food, removing & replacing broken items, supplies, etc.
• Ensure DCCs are following medication protocols such as notifying the nurse about refills. Support this process as needed to provide continuity of care
• Support communication as needed to notify grounds keeper of maintenance needs
• Communicate to DCC’s any needed information per administration or supervisor request
• Collaborate with the Program Director as a thought partner in programming, and take an active role in modeling, teaching & supporting implementation of programming with the DCCs
• Maintain strong working knowledge of the DCC role in order to effectively support, train & guide DCCs on the floor
• Train on-coming staff about all aspects of DCC position through shadowing
• To maintain continuity of care, perform aspects of a DCC role when needed (such as filling in during DCCs breaks) while still prioritizing coaching & supervision responsibilities
• Be present on-site during assigned shift to monitor, support & ensure completion of tasks that support daily program structure such as but not limited to copying forms, posting needed paperwork, checking logs/checklists/forms for completion, ensuring documentation of household care is completed, ensuring Daily Living documentation is in accordance with requirements, being present during passing meds, checking DCC assignment sheets for adherence and updating for accuracy, making day of schedule changes to posted schedule, etc.
• Support DCC’s with conflicts that may arise
• Model trauma informed care and be a “listening ear” to all household members
• Assist DCC’s in filling out incident or accident reports
• Position may require driving in a personal vehicle and/or agency vehicle to alternative locations such as offsite meetings, and events.

Crisis Management

• Be the first responder to crisis situations during scheduled shifts. Floor Supervisors will receive specific training for handling these situations
• Facilitate and follow Prism Project’s emergency procedures
• Write incident reports and follow additional steps as needed
• Contact on-call Administrative staff and security as needed
• Initiate de-escalation techniques as needed with residents

Qualifications:

• CPI certification preferred before active duty as Floor Supervisor
• Must be 21 years of age with a valid/current driver’s license
• Must be able to pass drug tests and criminal background checks annually
• Must be physically able to use authorized Crisis Intervention techniques

Pay: $20.00 - $22.00 per hour

Expected hours: 40.0 per week

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person

Salary : $20 - $22