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Technical Support Engineer

Prism IT Global
Idaho, ID Other
POSTED ON 12/5/2025 CLOSED ON 12/16/2025

What are the responsibilities and job description for the Technical Support Engineer position at Prism IT Global?

Job Details

Position: Technical Support Engineer
Location: Boise Idaho
Duration : Long Term Contract

Technical Support Engineer - Windows 11 and moderate MacOS

Mandatory Skills - Windows 11 and MacOS Support. Jamf and/or InTune.

L1 - L2 tech troubleshooting skills in the following competencies:

-Windows laptop provisioning (strong Windows 11 user support experience and moderate MacOS support would fit)

-Help desk user support skills

-Experience with IDP like Okta

-MDM experience in Jamf and/or InTune

Day to day will be a mix of very basic in-person troubleshooting, provisioning Windows and MacOS laptops, and general application troubleshooting

candidate with our needs.

Biggest trait you need is someone with excellent time-management skills, someone self-paced and motivated in finding and absorbing documentation, having a collaborative perspective.

Roles & Responsibilities

Basic application troubleshooting tasks include:

Hardware support with laptops, monitors, and peripherals

User support and administration within Okta or a similar IDP

InTune

Jamf

In-house applications with an established escalation path

Supporting Chrome

User and hardware provisioning

Moving and managing hardware and peripheral stock inventory

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Hourly Wage Estimation for Technical Support Engineer in Idaho, ID
$29.00 to $35.00
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