What are the responsibilities and job description for the Full-Time Front Desk Agent position at Prism Hospitality, LP?
Front Desk Agent Position Overview
The Front Desk Agent plays a crucial role in delivering exceptional guest experiences by providing attentive, courteous, and efficient service. Key responsibilities include checking guests in and out of the hotel, ensuring a welcoming attitude, and responding to service inquiries and requests. Additionally, this role involves collecting payments for services rendered during a guest's stay.
Key Responsibilities and Qualifications
•Education & Experience: High School diploma or equivalent with some customer service experience preferred.
•Skills & Requirements: Strong computer skills, financial knowledge, and proficiency in all service questions and requests required.
•Physical Demands: Long hours including nights and weekends may be required. This role involves light work, exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to be on feet throughout entire shift is necessary.
Essential Competencies
• Must effectively convey information and ideas both orally and written.
• Must perform well under stress in high-pressure situations.
• Must quickly and accurately evaluate and select among alternative courses of action.
• Must handle workplace problems, anticipating, preventing, identifying, and solving as necessary.
• Must listen, understand, and clarify concerns and issues raised by team members and guests.
• Must assimilate complex information from disparate sources, considering adjustments to meet specific needs.
• Must prioritize departmental functions to meet due dates and deadlines.
• Must work with and understand financial information, basic arithmetic functions, and data analysis.
The Front Desk Agent plays a crucial role in delivering exceptional guest experiences by providing attentive, courteous, and efficient service. Key responsibilities include checking guests in and out of the hotel, ensuring a welcoming attitude, and responding to service inquiries and requests. Additionally, this role involves collecting payments for services rendered during a guest's stay.
Key Responsibilities and Qualifications
•Education & Experience: High School diploma or equivalent with some customer service experience preferred.
•Skills & Requirements: Strong computer skills, financial knowledge, and proficiency in all service questions and requests required.
•Physical Demands: Long hours including nights and weekends may be required. This role involves light work, exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Ability to be on feet throughout entire shift is necessary.
Essential Competencies
• Must effectively convey information and ideas both orally and written.
• Must perform well under stress in high-pressure situations.
• Must quickly and accurately evaluate and select among alternative courses of action.
• Must handle workplace problems, anticipating, preventing, identifying, and solving as necessary.
• Must listen, understand, and clarify concerns and issues raised by team members and guests.
• Must assimilate complex information from disparate sources, considering adjustments to meet specific needs.
• Must prioritize departmental functions to meet due dates and deadlines.
• Must work with and understand financial information, basic arithmetic functions, and data analysis.
