Account Executive

Basic Function:
Under the direction of the Business Development Manager, this position directs, oversees, and expands the referral source base in alignment with the company mission, vision, and strategic plan.

Requirements: Prior field sales experience preferably in Home Medical Equipment (HME). Ability to sell a complex service portfolio at multiple levels within target accounts. Strong knowledge of federal, state, and accrediting body regulations. Excellent human relation skills with the ability to mentor/train/coach various levels of staff with varying backgrounds. Demonstrates ability to work successfully with internal and external contacts. Strong collaborative and demonstration skills in facilitating teamwork. Demonstrate excellent written, oral communication, listening and problem-solving skills; organizational skills required. Demonstrates ability to work independently. Ability to persuade and influence others. Visibility requires maintaining a professional appearance and providing a positive company image to the public. Must have a valid IL driver’s license.

Principle Responsibilities: Support the mission, vision, and strategic plan of the organization by adhering to the Sales Code of Ethics and Standards of Conduct. Perform field promotional work to secure new business in hospitals, nursing homes, or doctor’s offices where full market potential or product line acceptance has not been established. Coordinates and conducts meetings and product training sessions with target referral sources to build product demand. Facilitate customer orders and provide account service to assigned and prospective customers in the collection of required documentation needed to process orders and claims. Develop and implement an efficient sales business plan for the territory in collaboration with marketing and other partners. Input all call and sales activity into Customer Relationship Management (CRM) Platform and utilize information to target opportunities daily. Meet requirements for daily sales and activity expectations of customer-facing events per day and month. Monitor competition by gathering current marketplace information. Address customer complaints in an appropriate and professional manner. Escalating concerns as required by current processes. Maintain professional and technical knowledge by attending educational workshops, reviewing industry publications, establishing personal networks, and participating in professional societies. Respond to requests from referral sources courteously and with respect. Interact in strict adherence to HIPPA compliance regulations, related company policies, and adheres to marketing budget. Other duties as assigned.