Sr Loan Operations Associate

Senior Loan Operations Associate – Job Description

This position supports the Loan Operations Manager in overseeing the Loan Operation functions by assisting with day-to-day operations, workflow coordination, compliance monitoring, and staff support in the lending division of the Bank.

Statement of Expectations

Prism Bank expects all employees to comply with the responsibilities of their assigned positions to the highest degree of performance. Expectations include but are not limited to:

• Adhere to the bank’s policies and support management decisions and goals in a positive, professional manner.
• Represent Prism Bank with a high level of integrity and professionalism.
• Maintain knowledge and understanding of banking rules, regulations, laws, and all internal policies and procedures.
• Demonstrate a willingness to adapt to changing business needs and deadlines.
• Maintain a high level of rapport with other departments of the Bank and all co-workers.
• Possess a work ethic that includes neatness and punctuality.
• Exhibit a professional, business-like appearance and demeanor.
• Answer all voicemails and emails within 24 hours of receipt.
• Confer with management concerning questions, procedures, necessary information, and problem resolution.
• Complete and attend all required training.
• Maintain satisfactory attendance.
• Maintain confidentiality of sensitive information.
• Follow policies, systems, and controls to ensure compliance with regulations, laws, and internal procedures.

Essential Functions

• Assist the Loan Operations Manager in overseeing daily loan operation and document preparation activities.
• Coordinate workflow between lending staff, credit department, and loan operations to ensure efficiency and accuracy.
• Review loan files for completeness, accuracy, and compliance with internal policies and regulatory requirements.
• Assist with monitoring TRID compliance, including timely Loan Estimates and Closing Disclosures.
• Support the tracking and clearing of loan exceptions within the nCino Covenant Tracking system.
• Assist in ensuring HMDA data is accurately collected, entered, and reported in a timely manner.
• Help monitor SBA loan processing, including 7(a), 504, and 1502 reporting support.
• Review daily reports such as file maintenance logs, master change reports, and exception tracking reports.
• Assist in clearing unposted transactions and researching discrepancies.
• Support audit and exam preparation, including gathering documentation and tracking exceptions to resolution.
• Assist in maintaining imaging systems (CenterDoc or equivalent), ensuring proper indexing and document retention.
• Help monitor participation loan activity, including payments, documentation, and communication with participating institutions.
• Ensure proper tracking of insurance (hazard and flood) and assist with follow-up communications.
• Stay current on regulatory changes and assist with implementing updates to procedures and controls.

Operational Support Responsibilities

In support of the Loan Operations Manager, this role assists with oversight and/or performance of:

• Booking and indexing new, renewed, and modified loans.
• Preparing and reviewing LaserPro documentation.
• Monitoring covenants and exceptions for accuracy and completeness.
• Posting loan payments and transactions.
• Processing wires and assisting with SBA reporting.
• Filing and maintaining UCC documentation.
• Monitoring construction loan documentation and inspection reporting.
• Assisting with GL balancing and reconciliation of loan-related accounts.
• Preparing payoff statements and processing payoffs.
• Processing escrow disbursements for taxes and insurance.
• Managing incoming documentation and exception tracking.
• Supporting vendor invoice processing and payment coordination.

Performance Objectives & Goals

• Support the development and maintenance of strong quality control processes within Loan Operations.
• Ensure high accuracy in loan documentation, booking, servicing, and reporting functions.
• Assist in maintaining compliance with all regulatory and internal policy requirements.
• Promote efficient workflows and timely completion of all loan operational tasks

Additional Responsibilities

• Perform other duties as assigned.
• Assist Loan Operations Manager and team members as needed.
• Provide backup support across Loan Operation functions.

Physical Activities Required to Perform Essential Functions

This is sedentary work that requires the following physical activities:

• Sitting or standing for extended periods
• Repetitive motions and finger dexterity
• Talking, hearing, and visual acuity
• Occasional lifting (up to 10 lbs)
• Occasional stooping or kneeling

Reasonable accommodations may be made for qualified individuals.

Working Conditions

• Work is performed in environmentally controlled office settings.
• May occasionally be exposed to moderate noise levels.
• Reasonable accommodations may be made as needed.

Knowledge, Skills, and Abilities

• Strong written and verbal communication skills.
• Solid understanding of loan operations, documentation, and servicing processes.
• Strong attention to detail and organizational skills.
• Ability to manage multiple tasks and meet deadlines.
• Problem-solving skills and sound judgment.
• Strong interpersonal skills and ability to work across departments.
• Working knowledge of banking regulations (TRID, HMDA, SBA, etc.).
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Familiarity with loan systems (CSI, nCino, LaserPro, etc.).
• Strong customer service orientation.

Education and Experience

• Associate or Bachelor’s degree in business, finance, or related field preferred.
• 5 years of banking experience in loan servicing, or document preparation.
• Experience with loan systems and documentation software preferred.

Reporting

This position reports to the Loan Operations Manager

Supervisory Responsibility

This role may provide guidance and support to Loan Operations staff but does not typically have direct supervisory responsibility.

Work Environment

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers and filing cabinets.

Position Type and Expected Hours of Work

This is a Full-Time position with standard hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. Additional hours may be required based on business needs

Reasonable Accommodation Statement

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

AAP/EEO Statement

Prism Bank is an Equal Employment Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristics protected by law.