Teller

About the Role:

The Teller I position is a frontline role responsible for delivering exceptional customer service while accurately processing a variety of financial transactions. This role serves as the initial point of contact for clients, ensuring their banking needs are met efficiently and professionally. The Teller I will handle cash deposits, withdrawals, check cashing, and account inquiries, maintaining strict adherence to company policies and regulatory requirements. By providing accurate and timely service, the Teller I contributes to customer satisfaction and supports the overall financial operations of the organization. This position plays a critical role in fostering trust and loyalty among clients, which is essential for the long-term success of the company.

Minimum Qualifications:

• High school diploma or equivalent.
• Basic math skills and ability to handle cash accurately.
• Strong communication and interpersonal skills.
• Ability to operate standard office and banking equipment.
• Attention to detail and ability to follow established procedures.

Preferred Qualifications:

• Previous experience in a customer service or cash handling role, preferably in a banking environment.
• Familiarity with banking software and transaction processing systems.
• Knowledge of financial products and services.
• Ability to work flexible hours including weekends if required.
• Demonstrated problem-solving skills and ability to work in a fast-paced environment.

Responsibilities:

• Process customer transactions including deposits, withdrawals, check cashing, and loan payments accurately and efficiently.
• Provide excellent customer service by greeting clients warmly, answering questions, and resolving issues promptly.
• Verify customer identification and ensure compliance with banking regulations and internal policies.
• Balance cash drawer at the beginning and end of each shift, reporting any discrepancies immediately.
• Promote and refer customers to additional bank products and services that meet their financial needs.
• Maintain confidentiality of customer information and adhere to security procedures to prevent fraud.
• Assist with routine administrative tasks such as filing, data entry, and maintaining transaction records.

Skills:

The Teller I uses strong communication skills daily to interact effectively with customers, ensuring their needs are understood and addressed promptly. Attention to detail is critical when processing transactions to maintain accuracy and prevent errors or fraud. Basic math and cash handling skills are applied continuously to manage cash drawers and balance transactions. Familiarity with banking software enhances efficiency in processing transactions and maintaining records. Additionally, problem-solving skills help the Teller I resolve customer issues and escalate concerns appropriately, contributing to a positive customer experience.