Head Teller

 I.  TO PROVIDE PRIORITYONE BANK SERVICE, WE ALL MUST:

II. PRIMARY JOB OBJECTIVE:

Oversight and management of all teller personnel and operations in the assigned area.  Responsible for security and inventory of cash and coin; compliance with applicable regulations and reporting; training of new tellers; staffing and providing input to Branch Manager for performance issues and annual reviews. Is responsible for comprehensive, prompt and efficient customer transactions including issuing money orders, pre-paid access cards and official checks.     Will maintain the safety and security of cash, checks, withdrawal slips and other transaction records. Balances cash drawer on a daily basis. Aware of and follow all security policy and procedures. Promote and explain bank services and products.  Is responsible for checking night depository bags and recording proper information on the financial institution’s forms.

III .MAJOR JOB DUTIES:                                                                                           % of time

Operation of teller window including product sales and referrals

    70%

Oversight and management of staff

    20%

Balancing vault, window and overall cash

      5%

Manage the process of branch capture items

      5%

   100%

IV. SECONDARY JOB DUTIES (that are not part of the daily routine):

Addressing customer inquiries on the phone for simple issues that can be handled quickly. Referring customers to other staff members as needed. Complete periodic testing and maintenance of security system.     Conducts performance evaluations for tellers and resolves grievances; responsible for Teller awareness of budget allowance; assists in problem resolution for tellers and customers. Ensures that financial institution policies and procedures are followed and that teller personnel are aware of proper operating procedures. Recommends hiring, discipline, promotion, transfers and termination of teller staff; conducts regular staff meetings to review problems, policies, procedures and updates of teller activities within the financial institution; maintains reports documenting teller outages, balances and cash re-caps. Performs audits on a monthly basis; educated in banking regulations and laws and pays attention to detail. Cross-sell all financial institution services and products.

V. JOB REQUIREMENTS (EDUCATION, EXPERIENCE, RELATED SKILLS):

High school diploma; five or more years teller/banking experience required.  Successful completion of in-house training program or other approved training program. Good interpersonal communication and computer skills as well as superior customer service skills; ability to operate standard office equipment such as adding machines and typewriters. Supervisory or teller line management experience required.

VI. COMMENTS:

Work as a team to satisfy the needs of our customer.  Accurate and timely record keeping of our accounts are vital elements of service in our customer's eyes. Our teller function is the primary contact for a majority of our customers and to them the tellers are “the bank”.