Change Management Governance Analyst

Job title: Change Management Governance Analyst

Reports to: VP, Service Management

Department: IT OPS - Technical Infrastructure

Location: Alpharetta, GA

Grade: 17

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The Change Management Governance Analyst plays a key role in strengthening operational controls and reducing production risk across Technology. This role is responsible for enforcing enterprise-wide change management standards and ensuring all production-impacting changes comply with internal policies, SOX controls, and PCI requirements. The position requires strong analytical capability, attention to detail, and the ability to drive accountability through data, reporting, and cross-functional partnership. You will collaborate closely with Infrastructure, Applications, Cloud, and Engineering teams to improve audit readiness, enhance governance practices, and support a regulated, high-availability environment.

Responsibilities:

• Monitor all production-impacting changes across Product and Technology to ensure adherence to internal change policy, SOX controls, and PCI requirements.
• Identify and document policy breaches including unauthorized changes, missing RFCs, missing approvals, improper risk classification, insufficient testing evidence, post-approval modifications, and emergency change misuse.
• Perform structured compliance reviews within Jira Service Management (JSM) to detect changes executed without approved tickets or outside defined workflows.
• Maintain audit-ready documentation to support internal audits, SOX testing, PCI reviews, and external compliance assessments.
• Develop and maintain automated dashboards and executive-level reports tracking KPIs such as Change Success Rate, Emergency Change %, Incident-to-Change Correlation, Unauthorized Change Rate, and repeat offender trends.
• Serve as the formal escalation point for non-compliant submissions, constructively challenging change owners and escalating repeated violations to leadership when necessary.

What Success Looks Like:

• Production changes consistently follow governance standards and required approvals.
• Unauthorized or non-compliant changes are identified early and addressed quickly.
• Audit readiness is strong, with accurate documentation and minimal control findings.
• Reporting provides clear visibility into change performance, trends, and risks.
• Cross-functional teams understand expectations and operate with greater accountability.
• Governance processes continue to improve in efficiency, clarity, and effectiveness.

Candidate Requirements:

Required

• Strong communication skills, including clear writing, active listening, and the ability to explain technical topics in plain terms.
• Strong accountability and ownership mindset with a track record of delivering quality work.
• Ability to learn new frameworks, technologies, and methodologies quickly.
• Experience working collaboratively in team environments and contributing to shared goals.
• Openness to feedback, self-awareness, and professional maturity.
• Strong attention to detail and ability to manage multiple priorities effectively.

Preferred

• Bachelor’s degree in Information Systems, Information Technology, Computer Science,
• Business Administration, Accounting, or a related field preferred.
• Advanced, hands-on experience with Jira Service Management (JSM), including strong proficiency in JQL (Jira Query Language), workflow configuration, dashboard creation, and report automation.
• Solid understanding of ITIL 4 Change Enablement principles, with demonstrated experience applying structured change governance in regulated or high-availability environments.
• Experience supporting or operating within SOX and/or PCI-controlled environments, including familiarity with audit evidence requirements and control testing.
• Strong analytical capability, with the ability to translate raw operational data into executive-ready dashboards, KPIs, and actionable insights.
• Excellent documentation discipline, including the ability to maintain audit-ready artifacts and structured governance reporting.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range: $96k-$100k

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.