What are the responsibilities and job description for the Logistics Driver Coordinator position at Priority Waste?
Company Summary
Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.
Job Purpose
In your role as a Logistics Driver Coordinator, you will help facilitate the operations of the waste cycle and work as a liaison between customers and drivers. In this role you communicate over the phone, via chat, video, while monitoring technology to ensure efficient service to our customers in residential and commercial lines of business. You will work as team to drive enhancements in both our customer and driver experience by providing real time logistics support in a dynamic environment.
Duties and Responsibilities
Duties include but are not limited to:
- Compiles carrier and route assignments
- Provides support for both drivers as they complete their routes and the customers, they service throughout the day
- Responds to and resolves complaints and problems
- Interacts with employees and outside customers via phone, Microsoft Teams chat and video.
- Collaborates and communicates with logistics team, customer service representatives, quality personnel, and other internal teams involved in the waste removal cycle
- Tracks, traces, and updates the status of daily waste removal routes
- Participates in continuous improvement training and assists with training drivers on new procedures.
- Remotely monitors waste storage areas, waste documentation, equipment, and procedures from our Wayne, MI yard location.
The successful candidate profile includes:
- Strong communication and organizational abilities
- Must be able to work 8 AM to route completion, and additional Saturdays
- Excellent interpersonal and relationship-building skills
- Familiar with laws, regulations, and ISO requirements as they apply to logistics
- Strong decision making and problem solving skills
- Proficient computer skills including working knowledge of Enterprise Resource Planning (ERP) systems
- Drives a culture of “Do It Safe, Do It Right the First Time” with actions and words daily
- Ability to work with minimal supervision
At Priority Waste, there are fundamental qualities that we look for in all our employees:
- People who excel in a collaborative environment (team players)
- A willingness to do whatever the situation calls for
- An excitement to be part of a growing organization
- A genuine understanding that the quality of your work has a direct impact on the company’s success