Senior Account Representative

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others. Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

The Senior Account Representative generates new commercial business and supports existing customers across the Metro Detroit area. This role includes prospecting, cold‑calling, B2B field sales, and regular travel to customer sites to maintain relationships, resolve service needs, and identify growth opportunities.

Duties and Responsibilities

Duties include but are not limited to:

• Prospects and secures new major commercial accounts through cold‑calling, field visits, and networking.
• Builds rapport with customers to convert inquiries into long‑term business.
• Travels within assigned territory to perform B2B sales.
• Supports existing clients through check‑ins and service reviews.
• Generates revenue growth through pricing strategies and contract negotiations.
• Works with Sales Team to support business growth initiatives.
• Resolves customer service and billing issues promptly and professionally.
• Coordinates roll‑off deliveries, exchanges, relocations, removals, and service changes.
• Communicates with internal departments on account‑specific needs.

The successful candidate profile includes:

• 5 years’ experience in sales and service industry with a concentration on outside sales
• Excellent written and verbal communication skills
• Self-motivated with ability to prioritize responsibilities while working independently with little supervision
• Ability to manage multiple projects simultaneously, while paying attention to detail
• Excellent follow up and organizational skills
• Experience with issue resolution, negotiating and customer relationship management
• Ability to travel throughout the designated territory using a reliable, personal vehicle 
• Aptitude with MS Office and CRM platforms

At Priority Waste, there are fundamental qualities that we look for in all our employees:

• People who excel in a collaborative environment (team players)
• A willingness to do whatever the situation calls for
• An excitement to be part of a growing organization
• A genuine understanding that the quality of your work has a direct impact on the company’s success