Team Lead, Robotic Process Automation

Job title: Team Lead, Robot Process Automation

Reports to: VP, Service Management 

Department: Service Management

Location: Alpharetta, GA (Preferred ) or Remote

Grade:  20

About Priority: 

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The Team Lead, RPA is responsible for leading a team of RPA developers and analysts in delivering high-quality automation solutions. This role owns the full lifecycle of RPA delivery — from intake and prioritization through development, testing, deployment, ongoing support, and continuous improvement. This leader will drive standards, enforce RPA SDLC governance, maintain audit readiness, coordinate change control, and ensure automations deliver measurable value to business operations.

Responsibilities: 

• Lead, mentor, coach, and performance-manage a team of RPA developers/analysts.
• Run intake triage, backlog prioritization, and pipeline planning in coordination with business partners.
• Set sprint goals / deliverable expectations, track progress, unblock issues, and drive on-time delivery.
• Promote best practices, code quality, documentation standards, and reusable components.
• Review solution designs to ensure technical integrity, scalability, and maintainability.
• Light hands-on development (as needed) for complex or priority automations.
• Maintain KPIs/metrics on automation value, reliability, and throughput.
• Identify opportunities to optimize existing bots, reduce manual work, and eliminate waste.
• Keep awareness of emerging automation methods — APIs, UI automation, low-code applications (e.g. UiPath, Appsmith, Zapier) — as future value expansion areas.

What Success Looks Like:

Success as a Team Lead, Robotic Process Automation (RPA) means effectively blending technical excellence, process optimization, leadership, and business value delivery.

• Automation Roadmap Delivery: Leads the design and execution of a scalable RPA strategy aligned with business goals and digital transformation initiatives.
• Measurable ROI: Demonstrates clear business value through cost savings, process efficiency, accuracy improvements, or capacity gains from automation.
• Pipeline Prioritization: Effectively identifies, evaluates, and prioritizes high-value automation opportunities across departments.
• High-Quality Automation Solutions: Oversees the development of bots that are robust, maintainable, and compliant with enterprise standards.
• Error-Free Deployments: Maintains high deployment success rates with minimal production defects or downtime.
• Continuous Improvement: Encourages reuse of components, standardization of development practices, and adoption of emerging intelligent automation technologies (AI, ML, OCR, NLP).
• Skilled, Motivated Team: Builds and mentors a capable RPA team (developers, analysts, testers), fostering professional growth and collaboration.
• Effective Resource Management: Balances workloads, timelines, and priorities to ensure projects are delivered efficiently and sustainably.
• Empowered Ownership: Delegates effectively, creating a culture where team members take ownership of their solutions and outcomes.

Candidate Requirements:

• Bachelor’s in Computer Science / Information Systems. 
• 3 years hands-on RPA engineering experience (Automation Anywhere required).
• Prior experience leading a small RPA team or acting as senior/lead RPA developer.
• Strong understanding of business processes, automation patterns, and workflow design.
• Demonstrated ability to manage demand intake, prioritization, and delivery timelines.
• Strong analytical, problem-solving, communication, and stakeholder management skills.

Required Core Competencies:

• Communication: Clear writing, active listening, and the ability to explain technical topics in plain terms.
• Accountability: Track record of delivering quality work, owning outcomes, and learning from setbacks.
• Willingness to Learn: Demonstrated adaptability with new frameworks, technologies, or methodologies.
• Team Orientation: Experience working collaboratively in agile environments and contributing to shared goals.
• Self-Awareness: Openness to feedback, ability to recognize limitations, and willingness to give credit where due.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range:  $123,000-$150,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs

• 401(k) match

• Employee Stock Purchase Program (ESPP)

• HSA and FSA options

• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage

• Mental health support for employees and dependents through Lyra Health

• Family planning and women’s health benefits through Carrot

• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement

• Leadership development programs

• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

 Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.