Product Manager

Job title: Product Manager

Reports to: Senior Product Director

Department: TRG

Location: Alpharetta, GA or Remote

Grade: 18

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

The Product Manager, Banking & Treasury Solutions plays a key role in delivering near-term product enhancements across payment orchestration and instant payment capabilities. This role focuses on translating real customer use cases into clear problem statements, specifications, and prioritized work for engineering teams. The position requires strong product execution skills, API fluency, and the ability to balance customer needs, technical constraints, and regulatory considerations. You will collaborate with engineering, compliance, and business stakeholders to deliver incremental improvements that drive measurable customer impact.

Responsibilities: 

• Own near-term delivery for instant payments and orchestration APIs by translating customer use cases into clear requirements and prioritized work.
• Write precise user stories, acceptance criteria, and product specifications for API enhancements and new rail integrations.
• Collaborate with engineering to refine scope, sequence delivery, and reduce implementation risk.
• Partner with compliance and cross-functional teams to identify regulatory constraints (e.g. KYC, OFAC, funds availability) and incorporate them into product plans.
• Act as a point of contact across banking and treasury products, helping route incoming issues and requests appropriately.
• Contribute to the evolution of orchestration capabilities, including decisioning across payment rails (e.g., RTP, FedNow, push-to-card).
• Document routing logic, tradeoffs (speed, cost, risk), and support prioritization of enhancements.
• Track customer pain points and requests; drive investigation, file detailed bugs, and ensure resolution.
• Produce recurring reporting (e.g., “Top customer pain points and actions”) to drive visibility and accountability.
• Prioritize backlog across new features, bugs, and customer requests while balancing technical debt and customer impact.
• Evaluate internal capabilities and external vendor solutions to inform product decisions.
• Participate in customer and prospect conversations to understand use cases, validate feasibility, and define clear problem statements.
• Communicate feasibility decisions clearly, including constraints, tradeoffs, and alternative solutions.

What Success Looks Like:

• Delivery of high-impact API enhancements that address real customer needs.
• Reduction in customer-reported issues and improved customer experience.
• Clear, well-defined product requirements that enable efficient engineering execution.
• Strong collaboration with engineering, compliance, and business stakeholders.
• Effective backlog prioritization aligned to customer impact and business priorities.
• Increased clarity and adoption of payment orchestration capabilities.
• Consistent visibility into top customer pain points and progress toward resolution.

Candidate Requirements: 

Required:

• Experience in product management, preferably within fintech, banking, or payments.
• Familiarity with payment systems such as RTP, FedNow, push-to-card, or wires.
• Strong ability to translate customer needs into clear product requirements and problem statements.
•  Experience working with APIs and understanding concepts such as idempotency.
• Strong communication skills, with the ability to explain complex concepts clearly.
•  Ability to navigate ambiguity and make pragmatic, well-reasoned decisions.
• Experience collaborating with cross-functional teams, including engineering and compliance.

Preferred:

• Experience working on API-driven products or platforms.
• Familiarity with KYC/AML requirements, compliance processes, and financial regulations.
• Experience working with sales, account management, or customer support teams to gather insights.
• Experience in Agile product development environments.
• Strong ability to manage competing priorities and drive execution in complex environments.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional Employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation & Benefits:

Compensation: $92,000 - $125,000

We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs
• 401(k) match
• Employee Stock Purchase Program (ESPP)
• HSA and FSA options
• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage
• Mental health support for employees and dependents through Lyra Health
• Family planning and women’s health benefits through Carrot
• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement
• Leadership development programs
• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements

• Requires prolonged sitting, standing, bending, stooping and stretching.
• Requires the ability to lift 10 pounds.
• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.