Partner Success Manager

Job title: Partner Success Manager

Reports to: VP, Partner Success

Department: Relationship Management

Location: Alpharetta, GA (Remote for non-GA Residents)

Grade: 18

About Priority:

Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.

We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.

At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.

About the Role:

As a Partner Success Manager (PSM), you will own the commercial success of a portfolio of strategic partners. This role is heavily revenue-driven and focused on accelerating partner-led sales, expansion, and pipeline growth. You will be directly accountable for partner revenue performance, forecasting, and execution of growth initiatives that drive measurable business outcomes.

You will act as a trusted commercial advisor to partners, leading strategic revenue conversations, identifying new sales opportunities, and driving adoption across the full product portfolio. By leveraging data such as revenue performance, pipeline health, product penetration, and conversion rates, you will influence partner strategy and prioritize initiatives that maximize revenue impact.

This role requires close collaboration with Sales, Marketing, Product, Finance, and Strategy teams to align partner initiatives with company revenue goals and ensure seamless execution from opportunity identification through deal close and expansion.

Responsibilities

• Own and grow partner revenue by actively managing pipeline, forecasting performance, and delivering against assigned revenue targets.

• Build and maintain senior-level relationships with key partners, positioning yourself as a trusted sales and growth advisor.

• Develop and execute joint business plans and partnership strategies that directly support revenue growth, market expansion, and product adoption.

• Identify, qualify, and drive cross-sell and upsell opportunities across the full PRTH product and services portfolio.

• Lead revenue-focused quarterly business reviews (QBRs), presenting performance insights, pipeline analysis, and growth opportunities.

• Source, advance, and close partner-led opportunities.

• Proactively identify partner obstacles impacting revenue and work cross-functionally (Sales, Finance, Legal, Product, Engineering) to remove blockers.

• Support contract structuring, pricing strategy, and commercial negotiations to maximize deal value and long-term profitability.

• Drive execution of partner-led initiatives, campaigns, and launches that generate measurable pipeline and closed-won revenue.

• Travel up to 50% to engage partners in person, including customer meetings, deal negotiations, industry events, and strategic planning sessions.

What Success Looks Like

Success in this role is measured by revenue impact and partner-driven growth, including:

• Consistently achieving or exceeding partner revenue targets.

• Building a healthy, predictable partner pipeline with strong conversion rates.

• Expanding wallet share through cross-sell and upsell of products and services.

• Establishing trusted, revenue-focused partnerships with clear joint growth plans.

• Leading high-impact commercial discussions that result in new deals, renewals, and expansions.

• Effectively aligning partner performance metrics with company revenue goals, market penetration, and product adoption.

Candidate Requirements

Required

• 3 years of experience in Sales, Partner Management, or Account Management within the Payments industry.

• Demonstrated success owning revenue targets, driving pipeline growth, or supporting partner-led sales motions.

• Strong experience with partner reporting, revenue analysis, and performance tracking.

• Excellent written communication skills with the ability to produce client-ready, revenue-focused presentations and reports.

• Bachelor’s degree or equivalent professional experience.

• Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office.

Preferred

• Proven ability to identify and capitalize on new partner revenue opportunities.

• Experience managing and reporting against sales KPIs and OKRs (e.g., revenue, pipeline, conversion rates).

• Strong executive communication and presentation skills, particularly in sales and negotiation settings.

• Ability to thrive in a matrixed organization and influence cross-functional stakeholders.

• Strong project management skills with a bias toward execution and results.

• Confident negotiation skills with experience navigating pricing, contracts, and complex commercial discussions.

Work Environment & Culture:

We believe that performance and experience go hand in hand - an exceptional employee experience is earned through contribution. We are a results-driven team, grounded in our core values: ownership, authenticity, service, trust, innovation, and camaraderie.

Our culture is built for those who want to make an impact. We challenge each other to grow, celebrate progress, and support one another through shared goals and real connection. Whether you're building technology, serving clients, or supporting internal teams, you’ll be part of a company that empowers you to perform at your best and be known for results.

Compensation and Benefits:

Compensation range:  $92,000 - $110,000
We invest in the whole employee - personally and professionally. Our benefits package is designed to support your well-being, growth, and success - both inside and outside of work.

Financial Wellness

• Bonus programs

• 401(k) match

• Employee Stock Purchase Program (ESPP)

• HSA and FSA options

• Financial wellness resources and employee discount programs

Health & Well-being

• Medical, dental, and vision coverage

• Mental health support for employees and dependents through Lyra Health

• Family planning and women’s health benefits through Carrot

• Gym membership reimbursement and virtual wellness programs (including yoga)

Time Off

• 3 weeks PTO to start, with unlimited PTO after year one

Growth & Development

• Education expense reimbursement

• Leadership development programs

• Certified Payments Professional (CPP) certification support

We believe great performance starts with feeling supported - and we’ve built our benefits with that in mind.

Traditional Physical Requirements:

• Requires prolonged sitting, standing, bending, stooping and stretching.

• Requires the ability to lift 10 pounds.

• Requires eye-hand coordination, manual dexterity and a normal range of hearing and vision (with or without correction).

Join our team at Priority Technology Holdings, Inc. and be part of a dynamic and innovative company that is transforming the financial technology landscape. Together, we can shape the future of payments and banking solutions while providing unmatched value to our clients.