What are the responsibilities and job description for the Customer Care Rep 1 position at Priority Technology Holdings, LLC?
Job title: Customer Care Rep I
Reports to: Customer Care Supervisor
Department: Customer Care
Location: Cottonwood, AZ
Grade: 11
About Priority:
Priority Technology Holdings, Inc. is a leading financial technology company on a mission to deliver a personalized, easy-to-adopt financial toolset that accelerates cash flow and optimizes working capital for businesses. Our vision is to eliminate the barriers to unlocking revenue - empowering businesses to grow faster and operate smarter.
We achieve this through the Priority Commerce Engine, an innovative platform that combines payables, acquiring, and banking and treasury solutions. This unified approach allows businesses to streamline financial operations, reduce unnecessary costs, and uncover new revenue opportunities.
At Priority, we're driven by results. We expect our people to be known for results - bringing expertise, momentum, and relentless focus to every challenge, helping our clients and each other thrive.
About the Role:
A Customer Care Representative is responsible for providing exceptional customer support and assistance to clients. You will serve as the primary point of contact for clients, handling inquiries, resolving issues, and ensuring a positive overall client experience. You will be required to have excellent communication skills, a strong customer-centric approach, and the ability to work effectively in a fast-paced environment.
Responsibilities:
Provides support of agent/Independent Sales Organizations with service and sales issues.
Assists with terminal programming, operation, hardware and software support, merchant pricing, proposal, and statement analysis.
Stays current on industry trends and is able to recommend relevant product solutions to clients.
Works with processing platforms to accomplish tasks.
Ensures clients receive required service within established time frames.