Paramedic Administrative Supervisor

Description

Position Summary

The Paramedic Administrative Supervisor serves as a key leadership role within Maricopa Ambulance, combining paramedic clinical expertise with comprehensive administrative, operational, and supervisory responsibilities. This position supports daily EMS and Inter-Facility operations through scheduling, payroll oversight, fleet coordination, documentation compliance, and staff support while acting as a secondary command presence when needed. The role requires strong organizational skills, attention to detail, and the ability to manage sensitive personnel, payroll, and patient care information in a fast-paced environment.

Key Responsibilities

Administrative & Operational Leadership

• Maintain visibility on the master staffing schedule, including managing call-ins and fill-ins to ensure adequate operational coverage.
• Answer administrative phone lines and emails; process, prioritize, and coordinate messages appropriately.
• Submit and track IT support tickets as needed.
• Handle crisis emails and respond to administrative communications in a timely and professional manner.
• Ensure security of company buildings, fleet, and all other company property.
  
  

Attendance & Personnel Support

• Complete daily attendance infractions and audit attendance to ensure compliance with company standards.
• Receive, address, and resolve field crew questions or concerns related to pay, benefits, scheduling, and other personnel matters.
• On occasion offers support to payroll with tracking, monitoring, and resolving time card discrepancies.
• Maintain confidentiality and professionalism when handling sensitive employee information.
  
  

Clinical Documentation, CQI, DQA & Billing Support

• Monitor and enforce timely and accurate ePCR submissions using Power BI and WebPCR in real time.
• Ensure compliance with documentation policies, billing requirements, and regulatory standards.
• Maintain billing and patient care records in compliance with HIPAA regulations and
  
  

document retention requirements.

• Mitigate PCR’s placed on operations hold list.
• Provide guidance to field supervisors and field crew members on CQI & DQA best practices to reduce probability of PCR’s ending up on operations hold list.
  
  

Leadership & Supervision

• Serves as a resource and support to field crews, addressing operational and administrative issues as they arise.
• Assist the Field Supervisor with supervisory duties and act as second-in-command when needed.
• Promote accountability, professionalism, and adherence to company policies.
• Perform other duties as assigned to support operational needs.
  
  

Qualifications

• Current Paramedic certification/licensure (state and/or national as required).
• Minimum of 1 year experience as a Paramedic in an EMS/ Inter-Facility environment.
• Strong working knowledge of EMS/IF operations, scheduling, payroll processes, and documentation systems.
• Valid driver’s license with acceptable driving record.
• Current BLS, ACLS, and PALS certifications.
• All Field Paramedic Requirements
  
  

Preferred

• Prior administrative or supervisory experience in an EMS or healthcare setting.
• Experience with Zoll Tablet ePCR platforms (e.g., WebPCR), Power BI, scheduling software, and payroll systems.
• Familiarity with HIPAA, DQA/CQI processes, and EMS billing workflows.
• Associate’s or Bachelor’s degree in EMS, Healthcare Administration, or a related field.
  
  

Skills & Competencies

• Strong organizational, multitasking, and time-management skills.
• Excellent verbal and written communication abilities.
• Ability to handle confidential information with discretion.
• Effective leadership and problem-solving skills.
• Proficiency with Microsoft Office and EMS-related software systems.
• Ability to function calmly and effectively in high-pressure or crisis situations.
  
  

Physical & Work Requirements

• Ability to meet the physical requirements of a Paramedic role if field response is required.
• Flexible schedule, including potential nights, weekends, holidays, and on-call responsibilities.
• Ability to work in both office and field environments.
• The ability to reach, push and pull.
• The ability to sit or stand for long periods of time.
• The ability to bend, stoop, squat and kneel for long periods of time.
• The ability to walk up and down stairs without difficulty.
• The ability to lift and maneuver 150 pounds without difficulty.
• The ability to lift and maneuver 150 pounds up and down two flights of stairs without difficulty.
• The ability to walk a distance of one quarter of a mile without difficulty.
• The ability to complete all job duties during any and all hours of the day and night.