What are the responsibilities and job description for the Service Coordinator (BDC) / Receptionist position at Priority Lexus Newport News?
Make your automotive career a priority by joining the team at Priority Automotive. Join us on our way to the top!
Dealership experience recommended but not necessary.
We offer an excellent compensation package for full-time employees including:
- 401K/Profit Sharing
- Health/Dental/Vision
- Personal Time Off Policy
- Professional Atmosphere
- Opportunity for Advancement
- Monthly birthday and anniversary events
- Yearly, company wide, celebration
Responsibilities
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Answer customer calls and establish follows-up after Service appointments.
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Respond quickly to internet, phone and live chat inquiries.
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Making Service appointments for guest.
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Manage inbound and outbound calls, emails, and other communications.
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Follow up with no-show appointments, calling on parts and working on other list to have customers to come in for their service.
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Keeping positive relationships with teammates, Service team and dealership management.
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Scanning for Service and Parts invoices
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Office duties.
Qualifications
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At least one previous role based in customer service experience
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Excellent teammate with collaborative attitude and eagerness to improve
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Prompt and courteous demeanor
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Positive and hardworking personality
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Strong computer skills
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Valid driver’s license
- DMV check, background check and drug test
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.