What are the responsibilities and job description for the Experienced Service Advisor position at Priority Lexus Newport News?
Make your automotive career a priority by joining the team at Priority Automotive. Our dealerships are part of one of the most successful automotive groups. Join us on our way to the top!
We offer an excellent compensation package for full-time employees including:
- 401K/Profit Sharing
- Health/Dental
- PTO Leave
- Professional Atmosphere
- Opportunity for Advancement
- Monthly birthday and anniversary events
- Yearly, company wide, celebration
Responsibilities
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Oversee service orders and flow of CDK Service . Ensure that customers receive prompt, courteous, and effective service.
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Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
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Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
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Ensure the daily inventory of technicians' time is consistently sold to service customers.
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Reviewing MPI's and video MPI's.
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Answer technical questions about vehicle problems, warranties, services, and repairs.
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Maintain Customer Happiness, scores at or above Lexus standards.
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Ordering parts.
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Oversee administration of warranty claims.
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Set appointments.
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Adheres to company standards and policies.
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Encourages compliance with applicable laws and regulations.
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Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
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Organized and friendly personality
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Demonstrated ability to manage yourself, taking the initiatives
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Time management skills
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Fantastic communication skills with your customers
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Professional, well-groomed personal appearance
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Consistent record of service and sales success
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Strong record of positive customer satisfaction results
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Team oriented and self-motivated
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Able to work with little supervision
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Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.