Product Manager

Do you want to join an passionate team and work on products that make a difference? Our team is hiring for an experienced Product Manager! Come work with us on exciting projects shaping the public safety industry that help emergency dispatchers in their life saving mission while working at a company that has won awards for being a top workplace in Utah for the past 6 years running! We know workplace culture is important and enjoying where you work is just as important as enjoying what you do. Come see why our teams love to work here!

This opportunity is also eligible for our offering of benefits that include health, dental, vision, legal, and pet insurance options, PTO, company contributions to your 401K and HSA account, tuition reimbursement, paid parental leave, and more!

This is a hybrid opportunity based in downtown Salt Lake City, UT.

Job Summary:

The Product Manager leads the development and enhancement of our emergency dispatch software products. In this role, the Product Manager will work closely with stakeholders across engineering, design, sales, and customer success to define the roadmap, gather requirements, and ensure that our products meet the needs of emergency response teams globally. The Product Manager will be responsible for the full product lifecycle, from concept to delivery, ensuring that our products align with both customer needs and company objectives.

Key Responsibilities:

• Lead the product development process, working with cross-functional teams to bring new features and products to market.
• Define and communicate a clear product vision and roadmap that aligns with customer needs and business goals.
• Gather, prioritize, and translate product requirements from customers, internal teams, and market research into actionable product specifications.
• Collaborate with engineering, UX/UI, and QA teams to ensure product requirements are well understood and executed on time and within budget.
• Develop detailed user stories, product specs, and wireframes to guide product development.
• Monitor and assess product performance through metrics and customer feedback, driving continuous improvement and optimization.
• Conduct market and competitive analysis to identify trends and opportunities for new features or products.
• Ensure compliance with industry regulations, security standards, and best practices in emergency response software.
• Act as the subject matter expert for your products, providing product training and support to internal teams, partners, and customers.
• Manage product launches, including coordination with marketing, sales, and customer support to ensure successful go-to-market execution.
• Engage regularly with customer and partners to gather feedback and advocate for product improvements.

Qualifications:

• Bachelor’s degree in Computer Science, Business, or a related field (or equivalent experience).
• 3-5 years of experience in product management within software development, bonus if familiar with the public safety/emergency response sector.
• Strong understanding of software development lifecycles, including Agile methodologies.
• Experience managing products from concept to launch with a proven track record of success.
• Ability to work cross-functionally and influence without direct authority.
• Excellent communication, problem-solving, and decision-making skills.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Familiarity with emergency response systems (911 dispatch, CAD software, etc.) is highly desirable.
• Proficiency with project management tools like Microsoft 365, azure, etc.
• Ability to travel occasionally for customer visits, conferences, or meetings.

Essential Job Functions/Physical Requirements:

• Leading the product development while defining and driving a clear roadmap.
• Collaborates and maintains positive and professional relationships with stakeholders to meet needs.
• Maintains compliance within industry requirements and stays aware of market competition and opportunities.
• Acts as a subject matter expert over assigned products while keeping detailed user stories and wireframes that are up to date and accurate.
• Concentrating for long periods of time.
• Sitting or standing for long periods of time.
• Communicating in person, through web chat, or email for long periods of time.
• Analyzing and interpreting data for long periods of time.
• Repeating the same software procedures over long periods of time.

Our Company:

As one of Utah's Top Places to work, Priority Dispatch Corp. is an Equal Opportunity Employer. We are a small, fast-growing provider of consulting, training, and software products for the public safety market. Priority Dispatch is based in the U.S. in downtown Salt Lake City, Utah. We offer a comprehensive benefits package including medical, dental, and matching 401(k) programs, etc.

Priority Dispatch Corp. (PDC) provides comprehensive, integrated solutions for Police, Fire, and Medical emergency dispatching. We incorporate the Emergency Priority Dispatch System® approved by the International Academies of Emergency Dispatch in all our products. PDC offers multi-agency emergency dispatching ProQA® software, as well as a card-set version, AQUA® quality improvement software, training, consulting, and Academy accreditation support. www.prioritydispatch.net

• Equal Employment Opportunity Employer Click here to view the Federal EEO poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf