Collections Manager

Priority1 strives to go beyond simply offering jobs. We foster careers by creating a great working environment for our team members. We hire talented individuals who will provide the best support and can quickly adapt to the rapidly changing world of logistics. These talented men and women drive our business, and we are committed to their success.

Priority1 seeks a skilled and experienced Collections Manager to oversee and direct all collections functions for the company. This role is responsible for leading, managing, developing, and training a team of 30 collection professionals, including three supervisors. The Collections Manager will continuously assess performance and processes, designing and implementing improvements to enhance cash flow and reduce outstanding receivables.

The ideal candidate will bring strong leadership, process optimization, and customer negotiation skills, while thriving in a fast-paced, diverse, and hands-on environment.

Responsibilities

• Direct all collections functions across the organization.
• Lead, manage, develop, and train a team of 30 collection professionals with three direct supervisor reports.
• Continuously assess team performance and processes, implementing improvements to maximize efficiency and cash flow.
• Monitor cash receipts, establish and negotiate payment plans, and evaluate accounts for referral to outside collection agencies.
• Oversee and report on collection efforts conducted by outside agencies.
• Deliver monthly global collection reports to company leadership.
• Provide analysis and feedback on collection challenges arising from internal processes (e.g., sales, pricing, billing, and other transactions).
• Collaborate with cross-functional departments to resolve and collect payment for disputed charges.
• Manage collection activities including follow-ups, account negotiations, cash application tracking, and third-party referrals.
• Lead meetings related to billing, accounts receivable, and collections policies and procedures.
• Handle special projects as assigned by the Director of Financial Services.

Job Knowledge and Skills

• Strong leadership and people management skills with proven ability to coach and develop teams.
• Excellent attention to detail, organizational skills, time management, and customer service focus.
• Superior written and verbal communication skills.
• Strong computer proficiency: Microsoft Word, Excel, and PowerPoint required.
• Experience with NetSuite and High Radius strongly preferred.
• Ability to thrive in a fast-paced, high-growth environment.
• Strong analytical skills and ability to interpret data to drive decisions.
• Proven ability to collaborate effectively across departments and external partners.
• Demonstrated success in functional management with a hands-on leadership style.

Compensation & Pay:

• Competitive Base Salary
• Medical Insurance with premiums paid at 100% for employees AND dependents
• Dental Insurance 100% paid for Employee
• Vision Insurance
• HSA with Employer Contributions
• Life Insurance
• Short Term Disability
• Long Term Disability
• 401(k) Plan
• Profit Sharing: Typical annual contribution of 15% of total eligible compensation
• Paid Holidays AND PTO
• Cancer, Critical Illness, and Accident Policies available

Physical Requirements:

Job functions require long periods of sitting and working from computer workstation; ability to multi-task, problem solve, and prioritize daily workload; excellent organization and record keeping skills; comfortable with oral and written communications, primarily on the telephone and email. Requires extended periods of sitting, normal walking, bending, twisting, and stretching. Capability of sight and hearing required. Ability to deal with stressful situations and occasionally working extended hours. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Priority1 is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Priority-1, Inc. will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please email talentacq@priority1.com.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)