Enterprise Account Manager

In November 2024, Printful and Printify came together as two equals and merged to form a global on-demand powerhouse. This role will involve working across our two platforms and brands, a unique and special challenge. To learn more about the merger, check out our blog post.

About Us
Both Printify and Printful are pioneering production on-demand companies and platforms established in Latvia but with a global customer base.

Printify is bringing the dream of financial freedom and business ownership to the world by connecting e-commerce entrepreneurs with over 100 print-on-demand facilities around the globe.

Printful has built world-class in-house production facilities and helps people to build their brands, empowering thousands of businesses—including iconic names like Coca-Cola and MTV.

Our team is at the heart of our success. You'll be part of a culture where everyone is respected, included, and encouraged to grow. We value continuous learning, uphold a high work ethic, and have fun along the way.

About The Role
The Enterprise Account Manager is responsible for managing, growing, and nurturing relationships with Printful's enterprise clients after an account has been successfully closed by an Account Executive. The Account Manager will focus on building long-term partnerships with key decision-makers within assigned accounts, account retention, driving revenue growth, expanding the adoption of Printful's product suite, and ensuring customer satisfaction.

What You'll Be Doing

• Manage a portfolio of enterprise accounts totaling $5M in annual revenue to meet or exceed annual revenue goals.
• Identify and capitalize on opportunities for increased revenue and product adoption within your accounts.
• Serve as the main point of contact for client inquiries, handling escalations, custom orders, storefront optimization, product catalog updates, and more.
• Forecast and track key account metrics and performance against revenue targets.
• Ensure client satisfaction and retention through effective relationship management.
• Drive new opportunities and revenue growth within franchise-based clients by increasing product adoption across their franchisee locations.

Additional Responsibilities

• Maintain relationships with marketing managers, procurement officials, and C-level executives.
• Oversee the implementation and ongoing management of profitable pricing and product solutions.
• Guide and monitor the delivery of eCommerce solutions for clients.
• Accurately report pipeline activities and progress to sales leadership.
• Develop and present strategic account plans, both internally and with key client personnel.

Requirements

• 10 years of experience in B2B sales and account management, having successfully managed a $10M annual book of business.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Self-motivated, team-oriented, and comfortable in a fast-growing, dynamic environment.
• Proficient in Microsoft Word, PowerPoint, and Excel.
• Experience with CRM systems (Salesforce) and design software (AI, Photoshop) is a plus.
• Knowledge of print-on-demand industry preferred.
• Ability to quickly become an expert in Printful's materials, processes, and products.
• Ability to network and maintain strong professional relationships.
• Some travel may be required.

This role is ideal for
a results-driven professional
who thrives on
relationship-building, strategy development, and driving growth
within enterprise accounts.

We Offer

• Competitive pay and benefits: health, dental, vision, and life insurance
• 401k with company match
• Free coffee and snacks on-site
• Personal and professional development opportunities
• A fast-paced ecommerce retail environment where you can learn and grow

Interested, but don't think this is the right fit for you? Feel free to share it with friends and check out other open positions at Printful. We're always looking for creative and driven minds to join our ever-growing team

*AAP/EEO Statement*
Printful provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Printful complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Printful expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Printful's employees to perform their job duties may result in discipline up to and including discharge.

Salary : $100,000 - $120,000