What are the responsibilities and job description for the Account Manager/ Customer Service position at Print Shop/ Marketing Agency?
Job Overview
About the role
We're a well-established, full-service print and marketing company in Roseburg, Oregon — and we love what we do. Every day our team helps local businesses, nonprofits, schools, and community organizations bring their ideas to life through branded apparel, signage, promotional products, graphic design, and print. We're looking for someone who's ready to show up, dive in, and grow with us.
If you're the kind of person who genuinely enjoys talking with people, can juggle multiple tasks without losing your cool, and gets energized by creative projects — this job is for you.
What you'll be doing
- Greeting customers and managing front desk operations — you're often the first face they see
- Taking and processing orders accurately — from apparel and embroidery to printing and promo products
- Using computers and order management software to keep jobs moving through production
- Communicating with customers via phone, email, and in person to keep them informed and happy
- Supporting production and order assembly, and pitching in wherever the team needs you
Who we're looking for
- Strong multitasker who stays calm under pressure
- Genuine people person who enjoys talking with customers
- Self-motivated and driven — you don't need someone standing over you
- True team player who supports the people around you
- Solid computer skills
- Reliable, detail-oriented, and take pride in your work
Bonus points if you have print shop, design, embroidery, or screen printing experience — but not required. We'll train the right person.
What we offer
- $18–$25/hr depending on experience
- Monthly and year-end production bonuses — when the team hits its goals, everyone shares in the win
- Overtime pay
- Health insurance
- Paid holidays
- Fun, creative work environment — we celebrate wins, support each other, and genuinely enjoy what we do
Why work here
Our team works on a huge variety of projects — from custom gear for sports teams and local nonprofits to branded campaigns for businesses across Southern Oregon. No two days are exactly the same, and that's kind of the whole point.
This is a full-time, in-person position in Roseburg, Oregon. Applicants must be local or willing to relocate.
Pay: $18.00 - $25.00 per hour
Benefits:
- Health insurance
- Paid time off
- Paid training
Work Location: In person
Salary : $18 - $25