Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE

Location: Lakewood, WA

Position Status: Full Time, Hourly

Position Location: Onsite

Salary: $21 to $26 Depending on Experience

ABOUT THE POSITION

A Customer Service Representative at Print NW oversees projects from beginning to end and acts as the main link between customers, sales representatives, and production teams.

Essential Duties and Responsibilities:

• Coordinate multiple projects at once, making sure deadlines are met
• Stay in regular contact with both customers and sales representatives
• Work closely with Sales to confirm customer needs and expectations are understood
• Keep customers informed with updates and respond to questions
• Send and obtain approval on proofs before production
• Identify potential issues early and suggest solutions
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice

POSITION REQUIREMENTS

Education:

• High school diploma or equivalent

Related Experience:

• Commercial printing experience is a bonus but not a requirement

Required Competencies:

• Proficiency in Microsoft Word, Excel, Outlook, and OneNote
• High level of accuracy, exceptional organization skills, and attention to detail
• Reliable attendance, excellent communication skills, and being a team player
• Maintain a high level of quality, accuracy, and productivity

Physical Demands:

• Frequent use of hands and fingers for typing, writing, and other computer-related tasks
• Extended periods of sitting while working at a computer workstation
• Periodic standing and walking to engage with team members and collaborate across departments
• Occasionally required to lift and move materials, products samples, or equipment weighing up to 25 pounds

BENEFITS

• Health Benefits
• 401k Match
• Paid Holidays and Vacation
• Ongoing Training and Coaching Opportunities
• A rewarding and supportive culture that promotes a healthy work/life balance

WHO WE ARE: PRINT NW: is the largest commercial printer in South Sound and the seventh largest in Washington State. Our growth is due to industry diversification, a terrific workforce, forward-thinking technology investments, and a blend of employee experience and energy. We focus on adapting and listening to our client's needs. We are adamant about employing competitive market strategies and improving manufacturing function and form. We are constantly developing new products and services to meet customer-changing needs.

Print NW provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Print NW complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.