What are the responsibilities and job description for the Help Desk Technician position at Principle IT Services?
Principle LTC is currently seeking an experienced, high energy, Help Desk Technicians to join our team. This position is accountable for providing technical support to all levels of the organization while pursuing the best in customer service. If you are interested in a rewarding opportunity with a dynamic healthcare provider, apply today!
WHY SHOULD YOU WORK HERE?
We believe in making our people the foundation of who we are. We want a workplace centered on kindness, caring, and compassion where team members meet the high standards and expectations our residents and families deserve. We are proud to offer:
- Competitive pay
- Payactiv- access your earned wages before pay day!
- Health, Vision, & Dental Insurance
- 401(k) Retirement Plan with Company Match
- Company Paid Life Insurance
- Accident, Critical Illness and other voluntary insurance plans
- Vacation after 90 days of full-time employment, Sick, and Holiday Pay
- Free Employee Assistance Program
- Opportunities for Career Advancement
OUR WORKPLACE
We provide a wide range of medical and personal services to those who need it most in a Skilled Nursing Facility setting. Our facilities are committed to providing the highest quality of care and services assuring human dignity and quality of life for our residents, their families, and our employees.
JOB SUMMARY
The Help Desk Technician is an integral part of the Information Technology Group. Responding to telephonic or electronic inquiries by listening to concerns and following provided documentation to resolve these concerns.
Key skills include:
- listening with the intent of understanding, translating business problems, and troubleshooting in order to resolve problems while providing excellent customer service.
- problem solver who is able to prioritize various tasks and responsibilities.
Primary responsibilities:
- Provide technical support and troubleshooting assistance to end-users via phone, email, and in-person to those that care for our residents.
- Imaging and/or building computer equipment based on established procedures.
- Able to ask decerning questions to determine how to best serve the caller.
- Install, configure, and maintain desktops, laptops, mobile devices, and peripherals
- Set up user accounts and permissions in Active Directory and other systems
- Collaborate with other IT teams to escalate and resolve complex issues
- Document all support activities and resolutions in the ticketing system
- Assist with the deployment of software updates and patches
- Conduct user training on basic IT functions and applications
Qualifications:
- Experience in a customer service, help desk, or technical support role
- Ability to provide excellent customer service and communicate technical information to non-technical users
- Strong knowledge of Windows operating systems (Windows 7/11) and Microsoft 365 Suite
- Familiarity with network protocols (TCP/IP), LAN/WAN technologies, and network administration concepts
- Experience with desktop support, including hardware troubleshooting and software installation
*Please note that this Job Summary outlines the general nature and level of work to be performed. It is not intended to be an exhaustive list of all responsibilities, duties and skills required of the employee.
EOE
We are committed to ensure fair and equal treatment for everyone we employ and are a proud Equal Opportunity Employer.
#IND-Other
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
Salary : $37,043 - $49,041