Back Office Manager

Medical Back Office Manager

(Customer Service, Referrals, Procedure Scheduling, Insurance Verification, Medical Records, Patient Intake Team)

• Full-time; Permanent role
• Principle Spine and Pain Clear Lake/PHS Corporate Office location
• Monday-Friday 8:00am-6:00pm
• $48,000–$55,000/year
• Competitive benefits offered for full-time roles

RESPONSIBILITIES

Under the supervision of the Practice Administrator, the Back Office Manager is responsible for the day-to-day operations of the back office including the Customer Service Team, Insurance Verification Team, and Procedure Scheduling Team.

• Ensure the department is opened and closed daily, as per established schedules.
• Obtains, opens, and distributes mail appropriately.
• Manages and schedules the personnel.
• Regularly review productivity and make staffing adjustments as needed.
• Hire and train new office staff, set up employee schedules, assists Practice Administrator with employee performance evaluations.
• Exhibits exceptional professionalism and customer service for patients and actively works with employees to increase these qualities.
• Monitor and approve employee timesheets and PTO requests.
• Orders and inventories office and clinical supplies.
• Regularly reviews Procedure Scheduling spreadsheet to ensure all procedures are being scheduled in a timely manner.
• Ensures provider scheduling guidelines are followed in accordance with the clinics and the procedure facilities.
• Ensure authorizations for office visits and procedures are obtained in a timely manner.
• In conjunction with the CSR Lead, ensure scheduling guidelines are followed ensuring the provider schedules are not overbooked.
• Regularly review office policies and procedures to ensure compliance with federal and state laws and regulations.
• Ensure patient privacy is being maintained according to HIPAA laws.
• Assists with crisis management in all areas of the practice.
• Additional administrative duties as assigned by the Practice Administrator.

REQUIREMENTS

• 4 years’ experience working in a back office medical setting
• 2 years’ experience in a supervisory role preferred
• 4 years of medical office billing experience
• Patient Access & Scheduling Manager with strong healthcare operations experience
• Must have strong knowledge of insurance guidelines, procedure scheduling, all aspects of insurance verification, deductibles, etc.
• Working knowledge of medical terminology
• Proficiency with EMR systems and software applications
• Proficient in Microsoft Office Suite applications
• Excellent written and oral communication skills
• Strong understanding of laws and standards of HIPAA regulations
• Exceptional customer service skills mandatory

WHY YOU'LL LOVE WORKING HERE

We believe in supporting our team—both on the job and in life. Full-time employees enjoy a well-rounded benefits package designed to support your health, financial security, and overall well-being.

Principle Health Systems has earned multiple Top Workplaces honors, including national recognition as a Top Workplace in the USA and being named a Top Workplace in the Healthcare Industry for three years in a row—a reflection of our commitment to a positive and rewarding work environment.

OUR BENEFITS INCLUDE:

• Comprehensive medical, dental, and vision insurance
• Company-paid basic life and long-term disability coverage
• Voluntary benefits, including short-term disability, accident, and critical illness insurance
• 401(k) retirement plan to help you plan for the future
• Generous Paid Time Off (15 days annually, accrued bi-weekly)
• 9 paid company holidays each year
• On-demand access to earned wages—get paid when you need it
• Confidential support services for you and your family
• Mileage reimbursement and shift differentials are available for eligible roles
• Exclusive employee discounts on fitness memberships, car services, and more!

READY TO MAKE AN IMPACT?

Join a team that values your contribution, supports your growth, and is committed to delivering exceptional patient care.

If you’re looking for a meaningful career with a company that puts people first, we’d love to hear from you.

We are an Equal Opportunity Employer and are committed to providing reasonable accommodations to individuals with disabilities. If you require accommodations during the application or interview process, please contact hradmin@principlehs.com.