What are the responsibilities and job description for the Service Dept. Receptionist position at Principle Auto?
Principle BMW of San Antonio
Service Dept. Receptionist
Principle Auto is looking for an exceptional Receptionist to join our rapidly growing dealerships. The receptionist will be the face of the dealership and the first impression. The receptionist must be highly motivated, think quickly, and have the ability to complete tasks and projects with little to no supervision. The receptionist must demonstrate excellent interpersonal and communication skills.
What We Offer
We continuously invest in our people with ongoing education within Principle University and ongoing professional development.
Job Highlights / Benefits:
Our benefits and premiums have been compared to companies of like size locally to ensure that we are offering the best benefits at a competitive price.
- Auto Purchase Discount
- Service Discount
- Christmas Savings Fund Program
- Flex days
- Vacation
- Paid Holidays
- Wellness Benefit Program
- Medical Coverage
- Vision Coverage
- Long Term Disability
- Short Term Disability
- Supplemental Life Insurance
- Group Life Insurance – company paid
- 401K Plan – With employer matching contributions
- Tuition Reimbursement
Responsibilities of the Receptionist:
- Answer incoming phone calls and direct them to the appropriate departments
- Greet visitors and employees as they walk into the building
- Verify appointments
- Managing incoming calls and correspondence
- Managing constantly shifting priorities with flexibility and accuracy
- Identifying and resolving problems in a timely manner by gathering and analyzing related information
- Screen incoming calls, Emails, and correspondence - responding independently when possible
- Will be required to scan and file
- Restock and keep the customer lounge areas clean
- Responsible for keeping the immediate area and the surrounding area clean and tidy
Qualifications of the Receptionist:
- 1 to 2 years working as a receptionist or in a customer service environment
- Experience working with a multiline phone system and have basic computer skills
- Experience setting up/verifying appointments for clients and/or researching/answering clients’ questions
- Must be able to provide quick turnaround of unanticipated requests
- Must be able to prioritize and organize workflow to ensure effectiveness and efficiency
- Maintains a polished and professional demeanor that aligns with company standards and enhances customer confidence.
- Strong interpersonal and communication skills to provide exceptional customer experiences, build rapport, and address client needs effectively.
- Must possess a state-issued, valid driver’s license.
- A history of safe and responsible driving with no major violations.
- Must successfully pass a criminal background check in accordance with company policies and legal requirements.
- Completion and clearance of a pre-employment drug test as part of the hiring process.