Parts Counterman

Principle Toyota of Memphis | Memphis, Tennessee

Build Your Career with Principle Toyota of Memphis

Principle Toyota of Memphis, part of Principle Automotive, is looking for an experienced, customer-focused Parts Counterman, Wholesale Consultant to join our Parts team.

This is an excellent opportunity for someone who knows automotive parts, enjoys building relationships, and thrives in a fast-paced dealership environment. You’ll work closely with wholesale customers, retail guests, technicians, vendors, and fellow associates to make sure the right parts get to the right place, accurately, efficiently, and with exceptional service.

At Principle Automotive, we’re not simply looking for someone to fill a position. We’re looking for someone who wants to grow their career, contribute to a strong team, and help us deliver an exceptional experience to every guest.

What We Offer

• Work-Life Balance: We understand the importance of time away from work. Principle Toyota of Memphis is closed on Sundays, and this position includes an additional day off during the week for a five-day workweek.
• Paid Vacation: Take time to recharge, travel, spend time with family and friends, or simply enjoy a well-earned break.
• Comprehensive Benefits: Eligible associates have access to a comprehensive benefits package, including medical, dental, and vision coverage.
• 401(k): Plan for your future and build a strong financial foundation with our 401(k) program.
• Career Advancement: We believe in developing our people and creating opportunities for associates to grow their careers within Principle Automotive.
• Training & Development: We continuously invest in our associates through ongoing education, professional development, and Principle University.
• Supportive Team Environment: Join an organization where relationships matter and where associates are encouraged to learn, contribute, and succeed.

Responsibilities of the Parts Counterman

As a Parts Counterman, Wholesale Consultant, you will be an important resource for both our internal teams and external customers. Responsibilities include:

• Assist retail and internal shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion part requirements, available specials, and relevant products to ensure they are aware of the full product line.
• Answer incoming phone calls and provide accurate price quotes, availability, and other parts information.
• Review body shop estimates to ensure ordered parts are correct and pricing aligns with the estimate.
• Provide a high level of service to both internal and external customers.
• Pull and fill parts orders from stock accurately and efficiently.
• Notify the Parts Manager of out-of-stock parts or shop materials requiring immediate attention.
• Notify the Service Advisor and customer when special-order parts have been received.
• Follow up on back-ordered parts and communicate updates as appropriate.
• Replenish assigned inventory daily.
• Assist outside sales representatives with their orders.
• Ensure all internal requests for parts are properly billed to the appropriate service repair order.
• Receive payment from retail customers or obtain appropriate credit authorization.
• Ensure all charge sales are properly authorized and signed by the customer.
• Ensure customers receive a copy of their invoice.
• Process credits for returned parts, verifying the original invoice or invoice number to confirm purchase and pricing.
• Maintain orderly and accurate records of repair orders, invoices, insurance estimates, and special-order parts.
• Proactively contact and solicit assigned wholesale accounts by phone.
• Maintain clean, organized, and uncluttered front and rear parts counter areas.
• Participate in all required and available training programs.
• Stay current on new products, product updates, and manufacturer information.
• Work with the Parts Manager to maintain and support the department’s lost-sales tracking program.
• Build and maintain positive relationships with wholesale accounts, customers, and fellow associates.