Front & Back of House Concierge - P/T

Job Overview

The Culinary Services Host is responsible for creating a welcoming and well-organized dining experience for residents and guests at Princeton Windrows. This position manages reservations, coordinates seating, updates menus, and serves as the central point of contact between residents, guests, and dining staff. The role ensures efficient dining room operations while maintaining the highest level of professionalism, courtesy, and responsiveness to resident preferences.

Essential Duties and Responsibilities (including but not limited to the following):

• Greet residents and guests in a courteous, friendly, and professional manner
• Manage all dining reservations, including daily service, special events, and private functions using established systems (MemberFirst)
• Create daily floor plans and table assignments that consider seating times and group size
• Update menus daily and post on the resident portal
• Coordinate seating arrangements to ensure efficient dining room flow and resident satisfaction
• Answer phone calls and respond to inquiries regarding dining hours, menus, and special events
• Address residents’ concerns or requests promptly and escalate issues when appropriate
• Escort residents and guests to their tables and provide menus as needed
• Communicate effectively with servers and kitchen staff regarding seating, timing, and special accommodations
• Monitor dining room activity to ensure smooth service and address resident concerns promptly
• Assist with takeout assembly and delivery
• Assist with coordinating special events, private dining reservations, and holiday functions
• Maintain cleanliness and organization of the host stand and entrance area
• Support dining room operations during peak periods as needed

Requirements:

• Excellent verbal and written communication skills
• Strong interpersonal skills with the ability to build positive relationships with residents, guests, and team members
• Professional demeanor with a courteous, patient, and service-oriented approach
• Strong organizational, problem-solving, and attention to detail skills
• Ability to multitask and remain composed in a fast-paced environment
• Ability to exercise sound judgment
• Must be computer proficient, including reservation or scheduling systems
• Commitment to delivering high levels of customer service

Work Schedule & Physical/Work Environment Requirements:

• Minimum of 40 hours per week on-site
• Must be available to work weekends and holidays as needed
• Must be able to work evenings and weekends
• Regularly required to stand, walk, use hands, reach, talk, hear, taste, and smell
• Frequently lift and/or move up to 25 pounds
• Restaurant-style dining room within an independent living condominium community
• Frequent interaction with residents, guests, and team members
• Fast-paced environment during meal service times

Education and Experience Requirements:

• High school diploma or equivalent required
• Previous host, customer service, or hospitality experience required
• Experience working with seniors or in a senior living environment is a plus

Pay: $25.00 per hour

Expected hours: 24.0 per week

Benefits:

• 401(k)

Work Location: In person

Salary : $25